UX Design Lead for AIOPS, Z Systems

Introduction Thomas J. Watson said it best: "Good design is good business." Visualization is critical to discovering data-driven insights a...

Introduction

Thomas J. Watson said it best: "Good design is good business." Visualization is critical to discovering data-driven insights and effectively communicating that knowledge to others. Designers at IBM work to create experiences that work together, work the same, and work for our clients. Does the thought of creating the platform at the heart of solutions like Watson, Blockchain, IoT, and Security excite you? If so, read on!

Your Role and Responsibilities

A User Experience Designer Specializes in the interpretation and synthesis of research and requirements; to craft stories around intended experiences which connect people in meaningful, enduring ways with our products and services. By organizing the various requirements that need to be threaded together, it is the ability to quickly anticipate, communicate and influence what the user will see, hear or touch within a given experience that will contribute to the crispness of a story. It's not simply understanding all user touchpoints and detailing the potential outcomes, it is about creating experiences and solutions that are valuable, effortless and enjoyable and successfully communicating those intentions to the business team and technical teams. The anticipation and evaluation of various interactions are explored and managed through various iterations and will contribute to the most beneficial experience for a user. Communicate the intended experience through the delivery of artifacts such as concept maps and models, storyboards (wireframes), interaction hierarchies, taxonomies, pattern libraries, workflows and design specifications.

As a Design lead on the zAIOPS Design team, you will be focused on delivering exceptional user experiences for our product portfolio. We want to utilize new technologies that make sense for our clients/users. There is deep focus on portfolio simplification, modernization and integration across our product set as we drive more artificial intelligence into the Z Systems operations tool kit.

Responsibilities include:

* Understanding user needs, and exploring user-centered designs
* Leveraging modern tools and techniques to develop highly usable UX/UI Designs that meet and exceed client needs.
* Identifying and addressing UX/UI design issues from clients, developers, service and support personnel.
* Actively leading/participating in design sessions: empathy mapping, user feedback sessions and end of sprint demos/playbacks.
* Coaching, educating, and advocating UX/UI Design best practices
* Exploring new/emerging UX/UI capabilities to be used in our software products.
* Providing prototype Designs needed for Sponsor, Stakeholder and Customer feedback sessions.
* Collaborate across the design, offering management and development teams to explore new ways to present and manipulate information

Required Technical and Professional Expertise

* Demonstrated abilities to lead small teams into successful user experience outcomes.
* Able to focus on design detail and ascertain user value and impact as part of their software experience
* Creative, curious, questioning, open to take and provide critique and have a ton of initiative
* Experience solving complex design problems for Web interactions or software solutions
* Demonstrated ability to translate research findings into complex interaction designs that provide usable, effective and efficient experiences to users
* Demonstrated ability to produce and enhance low-fidelity sketches and medium fidelity wireframes to facilitate communication of recommended solutions (Sketch, Invision, Illustrator)
* Demonstrated ability to create interactive prototypes (Axure, Invision)
* Demonstrated ability to tell a meaningful story about the user and great presentation skills

Preferred Technical and Professional Expertise

* Written and verbal communication skills, including the ability to articulate alternative approaches
* Portfolio and work samples including user-centered design skills, visualizations of complex experiences such as flows, scenarios, personas, etc. (any fidelity), sketches to mid-fidelity interactions (show your process) and clickable prototypes (any fidelity)
* Examples of beginning and ending interactions (micro interactions) and/or mobile/responsive design considerations
* Information architecture & interaction design
* Service design & systems thinking
* Concept maps & models, storyboards, interaction hierarchies, taxonomies, pattern libraries,
* Data analysis & insight development, research & evaluation