Telecommunications Specialist

Company: Collins Aerospace
Location: Rockford, Illinois, United States
Type: Full-time
Posted: 18.AUG.2021
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Summary

Date Posted:2021-08-09-07:00Country:United States of AmericaLocation:A01: Rockford - Aerospace 4747 Harrison Avenue, Rockford, IL, 61125 USA...

Description

Date Posted:2021-08-09-07:00Country:United States of AmericaLocation:A01: Rockford - Aerospace 4747 Harrison Avenue, Rockford, IL, 61125 USAThe Telecommunications Specialist will provide customer support for the company's Hosted VoIP phone platforms across all participating sites. Manage all sustain issues, L1 to L3, handled by internal or external resources.Primary Responsibilities:Review Service Now intake tickets assigned to Telecom and ensure proper assignation.Address Incident and Request tickets for Rockford IL; create/close eMAC (electronic move add change) tickets for the local resources (wiring, repairs, installs, disconnects, escort duties).Coordinate incident troubleshooting across the Converge One Connect Voice platform.Coordinate and assist with scheduled maintenance, and change management.Provide local support for equipment in the switchroom - cellular DAS, UPS, and servers.Basic Qualifications: Bachelor's degree and 5 years of prior relevant experience OR Advanced Degree in a related field and minimum 3 years experience OR In absence of a degree, 9 years of relevant experience is requiredMust be a U.S. Person/Permanent Resident "Green Card" holderMust be willing and able to travel approximately 10%Telecom systems experience.Vendor management experience.Strong analytical and problem-solving skills.Experience with Converge One hosted voice.Avaya VoIP systems experience.Ability to coordinate/manage work by vendors or others with DT disciplines and Business Units.Ability to keep organized and prioritize projects.Strong attention to detail.Ability to deliver quality work in a timely manner.Ability to work independently as well as part of a team on assigned tasks and projects.Able to work a regular 40-hour week (M-F days, flexible hours); availability for after-hours or weekend/holiday support as needed.Preferred Qualifications:Cisco voice or legacy PBX experience.Basic LAN switching network skills.Proactive and results driven.Mindset for identifying inefficiencies and driving operational improvements.Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers' toughest challenges and to meet the demands of a rapidly evolving global market.Do you want to be part of a new, exciting initiative to combine foundational IT with new digital technologies? Our Digital Technology team is driving business efficiencies and a better customer experience by connecting technologies, people, information and processes. From making aircraft more electric, intelligent and integrated to building new software platforms such as Internet of Things, big data, artificial intelligence, and blockchain, there's no better place to be right now than in digital. If you're an agile thinker who enjoys utilizing modern technology to make big improvements, then you're a perfect fit for this team. Join Collins Aerospace to help us revolutionize the aerospace industry today!Collins Aerospace Diversity & Inclusion Statement: Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.WE ARE REDEFINING AEROSPACE.Some of our competitive benefits package includes: Medical, dental, and vision insuranceThree weeks of vacation for newly hired employeesGenerous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy optionTuition reimbursementLife insurance and disability coverageOptional coverages you can buy: Pet Insurance, Home and Auto, additional life insurance, accident insurance,critical illnessinsurance, group legalOvia Health, fertility and family planningEmployee Assistance Plan, including up to 5 free counseling sessionsRedbrick - Incentives for a Healthy YouAutism BenefitDoctor on Demand, virtual doctor visitsAdoption AssistanceBest Doctors, second opinion programAnd more!Nothing matters more to Collins Aerospace than our strong ethical and safety commitments. As such, all U.S. positions require a background check, which may include a drug screen.Note:Background check and drug screen required (every external new hire in the U.S.)Drug Screen only performed on re-hires who have been gone for more than 1 yearAt Collins, the paths we pave together lead to limitless possibility. And the bonds we form - with our customers and with each other propel us all higher, again and again.Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.Privacy Policy and Terms:Click on this to read the Policy and Terms

 
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