IBM Global Business Services (GBS) is a team of business, strategy, and technology consultants enabling enterprises to make smarter decisions and providing unparalleled client and consumer experiences in cognitive, data analytics, cloud technology, and mobile app development. With global reach, outcome-focused methodologies and deep industry expertise, IBM GBS empowers clients to digitally reinvent their business and get the competitive edge in the cognitive era in over 170 countries. Bottom line? We outthink ordinary. Discover what you can do at IBM.
**What** **does the Technology Consul** **t** **ant role within Public Se** **r** **vice** **entail** **?**
Technology Consultants work with Public Service clients, co-creating solutions to major real-world challenges confronting the federal, state, and local governments. Public Service Technology Consultants utilize IBM?s industry leading practices, worldwide commercial experience, and IBM Research technologies to design, develop, and integrate solutions. Consultants help their clients leverage technologies, tools, techniques, and products to deliver superior services for their organization that are in compliance with strict security requirements. Technology Consultants can work on various projects that involve the use of cutting edge technologies such as: analytics, application management/development/maintenance, Artificial Intelligence (AI), automation, big data, Blockchain, biometrics, cloud, cognitive & computing technologies, design thinking, DevOps, encryption, Internet of Things (IoT), machine learning, micro-services, mobile development, cyber security and privacy, service desk modernization, system integration & architecture, testing, virtualization, and web design.
**What are examples of roles a Technology Consultant could have?**
**Cloud and Infrastructure Specialist:** Cloud and Infrastructure Specialists design, develop, integrate, and manage data centers, cloud and client onsite locations, networks, database, and storage technologies. These specialists support the deployment of cloud (IBM, AWS, Azure), databases (SQL, MySQL, noSQL, newSQL, Oracle, PostGreSQL), Hypervisor (VMWare), networks (Cisco firewalls, routers & switches), Network Attached Storage (NAS), Storage Area Networks (SAN), Operating Systems (Windows, Linux, Ubuntu), automation scripts (CloudBolt, PowerShell, Puppet, ServiceNow, vRealize), and servers (Wintel, Power, Solaris). These Specialists leverage hands-on equipment to drive virtualization and IT automation and could support the delivery of Platform and Software-as-a-Service (PaaS/SaaS).
**Cybersecurity Analyst:** Cybersecurity Analysts work to design, develop, and integrate solutions using best practice technologies, tools, techniques, and processes to defend against attacks and protect our clients? complex networks and applications. Cybersecurity Analysts work with tools to protect and defend client systems such as (IBM QRadar, IBM Guardium, Splunk, Tripwire, Metasploit, Wireshark, BigFix, etc.). Analysts will work with clients to assess, implement, and drive closure to risks and threats, using federal standards and best practices. Cybersecurity Analysts can be responsible for monitoring, analyzing, and mitigating cyber risks and threats on client networks, systems, and Cloud and IT infrastructures. These analysts can help manage digital identities, authentication, authorization, and privileged access across complex & emerging platforms; assist in the implementation of IAM related security standards, procedures, and risk management frameworks; monitor network and application activity; and aid the client in developing secure systems using Privacy and Security by design principles.
**DevOps Consultant:** DevOps Consultants manage the DevOps toolchain and environment, enabling Agile development, automation, virtualization, and Infrastructure and Code (IaC) implementation to accelerate the Software Development Life Cycle (SDLC). These consultants are responsible for the DevOps toolchain including: JIRA, Visual Studio, Fortify, JFrog, Git, ANSIBLE, Jenkins, XACTA360, Splunk, Apache Guacamole, Bluemix, AWS, and Azure. DevOps Consultants can also be required to complete system administration, testing, and code debugging.
**User Interface (UI) & User Experience (UX) Designer:** UI/UX Designers design intelligible Web and screen interfaces with the user?s emotions in mind making them an exciting and memorable part of the customer experience. The two components of this role include, User Experience (UX) - enhancing user satisfaction by improving the usability, accessibility, and pleasure provided in the interaction between the user and the product; and User Interface (UI) ? designing and programming interfaces that are easy to use and minimize end-user errors. Depending on the project, these designers may be focused on one or both aspects. UI/UX Designers will delineate the goals of the interface and user workflow; design interface elements and navigation components or information items to support the solution, as applicable; create wireframes and prototypes; and, work closely with developers, testers, and UX Researchers.
**What** **do we look for in a successful Technology Consultant?**
We are looking for candidates that possess the following traits:
+ - Genuine interest in government, our clients, and their industries, and how technology can impact, support and transform day to day business processes
+ - Exposure to and/or experience with any of the aforementioned technical tools, platforms, and programming languages
+ - Analytical ability to create innovative solutions informed by data and commitment in implementing the change needed to ensure a successful outcome
+ - Utilizes innovative design thinking methodsin solutioning client problems and has a commitment in implementing the change needed to ensure a successful outcome
+ - Innate problem-solving mindset with adesire to constantly learn and grow
+ - Team oriented mentality, in addition to the ability to complete work independently
+ - Strong communication skills with the ability to articulate and present information clearly and concisely to teammates and clients alike
+ - A track record of leadership with a bias for action, decision making, proactivity and risk taking (within reason) to achieve a desired outcome
**Required Technical and Professional Expertise**
- Bachelor?s Degree from an accredited 4-year institution coupled with internship/work and/or project experience which will provide the analytical and technical acumen that translates to an entry level consulting role.
- Relocation to the Washington D.C. Metropolitan area. Limited opportunities available in New York City, Chicago, Houston, Raleigh, Boulder, San Diego, San Francisco and Sacramento.
- Willingness and ability to travel up to 100% of the time, if project/business needs require. Although most projects are local to the D.C. Metro Area, projects exist that require travel.
**Preferred Tech and Prof Experience**
Business Information Technology, Computer Engineering, Computer Information Systems/Management Information Systems, Computer Science, Cybersecurity, Electrical Engineering, Information Assurance, Information Science/Technology, Interactive Design, Network Engineering, Security & Risk Analysis, Software Engineering, Systems Engineering or User Experience Design
As it pertains to UI/UX Designers/Developers, we are looking for students with exposure to/experience with the following: Information Architecture, Information Technology Design and Startups Design, Interactive Design & Game Development, Human Computer Interaction, Mobile Design, Online Communications, Service Design, User Experience Design, Visual Design/Effects, Web Design.
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.