Senior Technical Writer
Prime Trust is a technology-driven institution that provides open banking solutions for...
Senior Technical Writer
Job Description Overview
Prime Trust is a technology-driven institution that provides open banking solutions for FinTech innovators. We power financial applications, payment processors, cryptocurrency exchanges, ATS, OTC desks, crowdfunding portals, real estate platforms, brokers, investment advisors, and others with API solutions to create world-class financial services at scale.
Role at A Glance
Prime Trust is looking for an experienced technical writer to join our growing product team. This is an opportunity to work on a broad range of innovative products in crowdfunding, cryptocurrency on-ramp, B2B payment rails, asset custody, card issuance, etc. in an entrepreneurial environment. The right candidate will have experience documenting APIs, SDKs, and working in an agile scrum environment to deliver technical documentation. The ideal candidate will also possess the following:
Experience with OpenAPI and RESTful API documentation
Familiarity with programming languages and code samples
Excellent interviewing and collaboration skills
Comfortable working with developers and external integration clients and partners
Knowledge of how to write "just enough documentation"
Experience working with or on a scrum software development team
Comfortable with fluid situation and competing priorities
Experience in crowdfunding, payment rails, cryptocurrency onramps and/or custody a plus
This is an individual contributor role, reporting to our lead technical writer. Our product team is geographically distributed, and this position is welcome to work from wherever you can be most productive. Team culture is energetic, interactive, and growth oriented, far more of a fin tech environment than a traditional financial institution.
Work with product managers, developers, solution engineers, clients, and other stakeholders to research, plan, author, and edit software technical documentation
Write integration guides, SDK documentation, API reference documentation, help systems, and other documentation as needed
Help build and maintain a developer portal to deliver world-class content, information design, and user experience for developers integrating with our product
Create internal product technical documentation such as knowledge base articles, release notes, and design documents
Use metrics and feedback to continually improve the quality of technical documentation
Work cross functionally with engineering, customer success, and other teams to to standardize technical documentation
Peer review documentation and provide writing expertise to colleagues as needed
Qualifications and Requirements
At least 5 years of experience in API and SaaS technical writing
Bachelor's or Master's in English, Computer Science or a related field
Experience using Github, static site generators, markdown, and CMSs to publish documentation
Experience with Jira, Confluence, and Agile tools
Experience with structured content development, single-source content, and content translation
Familiarity with Google apps, Asana and other tools used for collaboration and planning
A data driven mindset with strong analytical skills
Experience working in a fast-paced environment where priorities and schedules can quickly shift as business needs warrant
Flourishing when given responsibility and a sense of ownership
Precise and succinct verbal & written communication
Benefits include flexible PTO/ 401(k)/ Health, Dental, and Vision insurance 100% paid by the company, and cell phone/ gym membership reimbursement.