Technical Support Professional

Company: IBM
Location: Littleton, Massachusetts, United States
Type: Full-time
Posted: 28.AUG.2021


IntroductionAt IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell...


IntroductionAt IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.Your Role and ResponsibilitiesThis position is located in Littleton, MA or San Jose, CAIBM seeks to hire a Technical Support Professional for its Hybrid Cloud data warehouse solutionsPrimary responsibilities:+ To interface with customers, debug and resolve customer issues.+ Provide high quality technical support in regard to the PureData for Analytics (Netezza Performance) Server, IBM Integrated Analytics System, and IBM Netezza Performance Server for IBM Cloud Pak™ for Data System+ Deliver timely and high-quality incident resolution focusing on root cause analysis, prevention, and knowledge transfer.+ Work with developers to identify and implement enhancements to the product to improve robustness and serviceability.+ Manage escalations and sub-cases to ensure timely and high-quality resolution of all issues.+ Develop and implement strategies for providing proactive support resulting in fewer incidents, increased availability, or accelerated deployments.+ Initiate and participate in triage meetings to share knowledge with other engineers and to efficiently resolve customer problems.Required Technical and Professional Expertise+ Basic understanding of Database concepts and/or Datawarehouse principles.+ Demonstrated technical competence with UNIX/Linux+ Experience troubleshooting hardware, network, OS or application/software issues+ Experience working in a 24x7 support environment+ Excellent oral and written communication skills.+ Ability to work with and collaborate across a global team of engineers.Preferred Technical and Professional Expertise+ Advanced Databases knowledge (DB2, Postgres)+ Proficient knowledge in Docker, Openshift, RHEL, GPFS, Networking+ *Experience with User Authentication (LDAP, SSSD, AD, etc) is a plus.+ *Experience with Python or bash shell scripting is a plus+ *Experience in development or sustaining engineering is a plus+ NoneAbout Business UnitIBM's and Cognitive software business is committed to bringing the power of IBM's and Watson/AI technologies to life for our clients and ecosystem partners around the world. IBM provides you with the most comprehensive and consistent approach to development, security and operations across hybrid environments-with complete software solutions for business and IT operations, development, data science, security, and management. Our experts and software capabilities help organizations develop applications once and deploy them anywhere, integrate security across the breadth of their IT estate, and automate operations with management visibility. With IBM, you also have access to new skills and methods, governance and management approaches, and a deep ecosystem of industry experts and partners.Your matters to you when you're looking for your next career challenge?Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities - where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust - where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.Impact. Inclusion. Infinite Experiences. Do your best work ever.About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.Location StatementIBM offers a wide range of resources for eligible IBMers to thrive both inside and outside of work. In addition to a competitive benefits program consisting of medical and life insurance, retirement plans, and time off, eligible employees may also have access to:*12 weeks of paid parental bonding leave. Family care options are also available to support eligible employees during COVID-19.*World-class training and educational resources on our personalized, AI-driven learning platform. IBM's learning culture supports your restless attitude to grow your skills and build the depth and scale of knowledge needed to achieve your career goals.*Well-being programs to support mental and physical health.*Financial programs that empower you to plan, save, and manage your money (including expert financial counseling, 401(k), IBM stock discount, etc.).*Select educational reimbursement opportunities.*Diverse and inclusive employee resource groups where you can network and connect with IBMers across the globe.*Giving and volunteer programs to benefit charitable organizations and local communities.*Discounts on retail products, services, and experiences.We consider qualified applicants with criminal histories, consistent with applicable law.Being is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Apply Now


Free eBook

Loader2 Processing ...