Technical Support Engineer - L1/L2 Support, JIRA, ZenDesk

Company: CyberCoders
Location: New York, New York, United States
Type: Full-time
Posted: 21.FEB.2021


Job Title: Technical Support Engineer Based In: New York, NY Qualifications: L1/L2 Support, JIRA, ZenDesk, ServiceNow Salary: $65-75k, Full ...


Job Title: Technical Support Engineer
Based In: New York, NY
Qualifications: L1/L2 Support, JIRA, ZenDesk, ServiceNow
Salary: $65-75k, Full Benefits, 401k, etc.

Based in New York, we are a technology firm specializing in blockchain infrastructure. We support some of the world's largest financial institutions and capital market infrastructure companies. As the Technical Support Engineer, you would be supporting our internationally based clients.

What You Will Be Doing

  • This role will Support International hours, you must be willing to work off hours when necessary
  • Triage, investigate, and resolve incoming support requests via help-desk/ticketing-system (ServiceDesk).
  • Document and record activity and communication with customers.
  • Contribute to product documentation, customer knowledge base, and best practices guides.
  • Understand various aspects in an application and their interactions with each other (for example, aspects such as application, architecture, infrastructure).
  • Respond to alerts and utilizing monitoring platforms.
What You Need for this Position

2+ years of experience with:
  • Support Engineering or as Technical Support Engineer
Experience With
  • Level 1 or Level 2 support
  • Creating incident, service, and change request tickets
  • ServiceNow, JIRA, ZenDesk
  • Linux-based infrastructure
  • Unix Commands
What's In It for You
  • Vacation/PTO
  • Medical
  • Dental
  • Vision
  • 401k
If interested please email with your updated resume, as interviews are on-going now!

Email Your Resume In Word To

Looking forward to receiving your resume through our website and going over the position with you. Clicking apply is the best way to apply, but you may also:

  • Please do NOT change the email subject line in any way. You must keep the JobID: linkedin : EF4- -- in the email subject line for your application to be considered.***
Evan Flanagan - Recruiter - CyberCoders

Applicants must be authorized to work in the U.S.

CyberCoders, Inc is proud to be an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.

Your Right to Work - In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

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