Technical Support Engineer- Block Chain Technologies

Company: Infinity Consulting Solutions
Location: Boston, Massachusetts, United States
Type: Full-time
Posted: 16.NOV.2019

Summary

Job Description - Technical Support Engineer- Block Chain Technologies Our Client is a venture production studio and the leading technology...

Description

Job Description - Technical Support Engineer- Block Chain Technologies

Our Client is a venture production studio and the leading technology firm in blockchain globally. They deliver products, solutions and platforms built using blockchain technology to transform how business is done in complex network of buyers, suppliers and consumers.

They are seeking an experienced support engineer capable of independently identifying technical needs and gaps. The candidate will work closely with Customer Success Leaders, Engineering team for the products he/she will be engaged to ensure the team meets all the internal and external commitments and it has the knowledge and capabilities to deliver best in class support to our customers.

Responsibilities will include:

  • Hands-on technical support activities
  • Act as an escalation point for customer complaints for the products she/he is engaged with
  • As part of a global support team, working on establishing operational protocols and standards

Requirements:
  • 5+ years of experience in technical customer support roles
  • Experience with at least one of the following database technologies - MongoDB, PostgreSQL, Oracle, SQL Server, MySQL
  • Solid understanding of any of the following: Docker, Kubernetes, container-orchestration, distributed system and microservice architecture
  • Experience with or knowledge of Linux operating systems
  • Technical aptitude, ability, and passion for learning new software and methodologies
  • Demonstrated ability to think on feet and resolve issues in a fast-paced environment
  • Experience leading support projects and activities with customers

Nice to have:
  • Technological degree in Computer science or equivalent
  • Experience with cloud computing, especially AWS
  • Understanding of Ethereum, Ethereum development, and the blockchain ecosystem
  • Familiarity and interest in non-hierarchical decision-making and decentralized systems
- provided by Dice

 
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