Technical Consulting Engineer - Enterprise Networking ()

Company: Cisco
Location: Durham, North Carolina, United States
Type: Full-time
Posted: 28.AUG.2021


Please note this posting is to advertise potential job opportunities. This exact role may not be open today, but could open in the near futu...


Please note this posting is to advertise potential job opportunities. This exact role may not be open today, but could open in the near future located in one of our Americas Hub locations; beautiful Research Triangle Park, NC, Richardson, TX or sunny Mexico City, MX. When you apply, a Cisco representative may contact you directly if a relevant position opens.Who You'll Work With:The Customer Experience (CX) Center provides flexible and innovative ways to help meet customer needs while improving profitability for Customer Experience delivery teams. Highly technical, global resources support customer engagements in AMS region. Through our network of Customer Experience Centers (CX Centers) we enable delivery of innovative services and solutions. Our collaborative delivery model drives scalability, productivity and innovation across the AS organization.What You'll DoMain Responsibilities:* Diagnose and fix known technical problems for the given set of tools/products supported for the region or accounts;* Be the main point of contact for all assigned Accounts/Products/Tools;* Respond to partner and customer inquiries through email and telephone;* Handle and follow-up on open customer issues;* Communicate with customer Point-of-Contact/Partner as well as Cisco field team;* Be flexible, so as to work on other platforms outside their area of expertise, open to learn new technologies;* Record and manage best practice resolutions for company's self-service knowledge base;* Escalate issues as per Service Level Agreement;* Extend technical support on software for internal and external clients;* Inform client functionality requests or software change requests to development team;* Handle resolution paths' knowledge base and known issues;* Offer proactive communication to clients, account managers and project managers;* Supervise the Technical Support forum and website.Who You Are* BS degree or equivalent and 2-8 years of related experience in the IT industry;* Good technical foundation in networking;* Exposure to CISCO Networking devices (CCNA, CCNP or CCIE Certification is preferred);* Understanding how devices work (CPU, memory, interrupts);* Excellent communication skills (in English);* Good Interpersonal Skills - Written & Oral;* Previous programming, preferably in C or Python, as well as debugging experience will be valued.We Are Cisco#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference. Here's how we do it.We embrace digital, and help our customers implement change in their digital businesses. Some may think we're "old" (30 years strong!) and only about hardware, but we're also a software company. And a security company. A blockchain company. An AI/Machine Learning company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do - you can't put us in a box!But "Digital Transformation" is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)Day to day, we focus on the give and take. We give our best, we give our egos a break and we give of ourselves (because giving back is built into our DNA.) We take accountability, we take bold steps, and we take difference to heart. Because without diversity of thought and a commitment to equality for all, there is no moving forward.So, you have colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool.Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

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