Why You'll Love Cisco
Customer Experience is team of extraordinary technical experts whose #1 focus is to help customers deploy and operate...
Why You'll Love Cisco
Customer Experience is team of extraordinary technical experts whose #1 focus is to help customers deploy and operate their networks effectively, while delivering the best possible customer experience. Your success is validated through excellent financial results, growing customer satisfaction metrics, industry recognition, and employee satisfaction scores.
What You'll Do
You will collaborate with Cisco customers, partners, account teams, and other TAC engineers to independently troubleshoot & debug product problems. Our engineers require analytical skills and technical knowledge to solve product and network problems of moderate to high complexity. You will effectively utilize moderate to complex lab setups to recreate and solve problems. Lastly, you will act as a technical guru and provides support on a world-wide basis at a peer level.
Who You'll Work With
The Data Center Routing and Switching TAC team is made up of highly-responsive and self-driven technology experts who love what they do: Enabling our Customers by enabling Cisco Technology! The team further specializes in: Collaboration, Data Center, Security Voice, Wireless, Routing, and Switching. You will provide 2nd/3rd level technical support on a worldwide basis 24 x 7 x 365 to Cisco customers, partners, account teams, and other TAC engineers.
Who You Are
We are looking for team members that are trained in Data Center Switching products and IP Routing technologies. Using on the job training, team members provide support for Nexus 9K, Nexus 7K, 3K, 4K and 5K/2K suite of switches (both hardware and software) as well as Routing technologies used to interconnect network devices.
- Bachelor's degree in a technical field and 5 years of post-baccalaureate, progressive experience in related occupation OR Master's in a technical field with 1 year of progressive experience
- Experience or Certifications in one or more of the following is preferred- CCNA, CCNP, CCIE
- Prior customer support experience is preferred.
- Working knowledge of Networking, products and protocols.
- Strong analytical and troubleshooting skills.
We Are Cisco
- A great teammate who wants to be part of a fun, dynamic organization.
- Great verbal and written communication skills.
- Able to resolve problems and deliver known solutions with a high level of customer satisfaction.
- VX-LAN would be a plus.
#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference. Here's how we do it.
We embrace digital, and help our customers implement change in their digital businesses. Some may think we're "old" (30 years strong!) and only about hardware, but we're also a software company. And a security company. A blockchain company. An AI/Machine Learning company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do - you can't put us in a box!
But "Digital Transformation" is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)
Day to day, we focus on the give and take. We give our best, we give our egos a break and we give of ourselves (because giving back is built into our DNA.) We take accountability, we take bold steps, and we take difference to heart. Because without diversity of thought and a commitment to equality for all, there is no moving forward.
So, you have colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool.
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