Technical Account Manager

Company: ApTask
Location: Seattle, Washington, United States
Type: Full-time
Posted: 11.SEP.2019

Summary

Job title: Technical Account Manager Location: Seattle/Redmond, WA Duration: Full Time or Contractor (Open to both) Mandatory Skills: (A...

Description

Job title: Technical Account Manager

Location: Seattle/Redmond, WA

Duration: Full Time or Contractor (Open to both)

Mandatory Skills:

(ATT/TMO experience)

Essential Duties and Responsibilities:

  • Serve as primary contact person for carrier s product evaluation lab and is responsible for clear communication of detailed technical issues
  • Work closely with R&D teams to manage project development status and mitigate issues and concerns
  • Works very closely with carrier s technical teams and internal R&D teams on a daily basis to ensure issues could be addressed in a timely manner
  • Obtains and disseminates up to date carrier specifications to internal teams
  • Tracks all project deliverables internally and 3rd parties against the agreed project plans
  • Provides leadership, direction and support to R&D teams to ensure the successful completion
  • Provide direction and technical support to R&D teams to ensure the successful completion of the device certification on time
  • Manage the development of customer requirements and product acceptance specification
  • Work closely with carrier s technical teams to schedule interoperability testing and communicate status on product launch
  • Perform and/or evaluate various test cases for product under development to ensure compliance with carrier requirements
  • Coordinate with field engineering to performing IOT or field reported issues (travel may be required on short notice)
  • Manage project risk/mitigation and provide status updates to management team in a timely manner
  • Coordinate meetings and/or joint investigations with carriers subject matter experts and 3rd party developers to troubleshoot and resolve blocking issues
  • May oversee resolution of post-launch field problems and product issues
  • May be assigned special projects from time to time like launching new services/features

Skills and Abilities:

  • Exhibits good listening skills and comprehension.
  • Effectively keeps others adequately informed by presenting information to top management, using the appropriate communication methods.
  • Collaboration skills and have history working effectively within a broader cross functional organization with both internal and external address technical issues
  • Strong background in CDMA, UMTS/GSM and LTE specification and device.

Thanks & Regards

Sekhon Surinderjit Singh

Technical Recruiter

ApTask is a global, diversity certified staffing and recruiting company that specializes in IT, finance and accounting, and blockchain developer placements.

- provided by Dice

 
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