Support Engineer - Cloud Platform Job

Company: SAP
Location: Newtown Square , Pennsylvania, United States
Type: Full-time
Posted: 06.NOV.2018
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Summary

**Requisition ID:** 198301 **Work Area:** Consulting and Professional Services **Expected Travel:** 0 - 10% **Career Status:** Profession...

Description

**Requisition ID:** 198301

**Work Area:** Consulting and Professional Services

**Expected Travel:** 0 - 10%

**Career Status:** Professional

**Employment Type:** Regular Full Time

**COMPANY DESCRIPTION**

SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That?s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it?s the best-run businesses that make the world run better and improve people?s lives.

**PURPOSE AND OBJECTIVES**

The Global Center of Expertise (CoE) is a division of SAP Digital Business Services(DBS) delivery unit. Our mission is to deliver world-class engineering services to strategically support SAP?s premium-level customers.

CoE Support Engineers provide a meticulous service to SAP?s largest customers operating on the most complex SAP landscapes. They interact with individuals at every level of the customer?s organization, from subject matter experts to executives, in order to meet the customer?s needs.

The CoE Support Engineer is a demanding role that requires passionate individuals with the strongest technical expertise and excellent analytical and communication skills. In this role, you will be tasked with planning, architecting, analyzing, optimizing, prototyping, and safeguarding our customers? SAP solutions. You will provide essential services and mission critical support to help SAP customers realize their digital transformation agenda and ensure business continuity during solution implementations. You will also oversee the smooth operation of SAP software and the optimal technical performance of all business processes.

In the Global Center of Expertise, you will have the opportunity to work on the cutting-edge of digital innovation including the latest technologies like SAP Cloud Platform, Cloud Foundry, Machine Learning, Big Data, Blockchain, and IoT etc.

**EXPECTATIONS AND TASKS:**

Since you will be working directly with some of our largest SAP Cloud Platform & S/4HANA customers based out of Americas, We are looking for candidates with:

1. Strong expertise in SAP Cloud Platform(Neo & Cloud Foundry) and its various services especially

- Development: Java, SAP HANA, SAP UI5

- Security: Authorization & Trust Management, Identity Provisioning

- Analytics: Predictive Service, Smart Business Service

- Dev Ops: Continuous Integration and Delivery

- Integration: Connectivity, Cloud Integration, API Management, oData Provisioning, Workflow, Business Rules

- User Experience: Portal, UI Theme Designer

2. Ability to understand, design and develop cloud native or extension apps(extending S4HANA cloud/on-premise)

3. Draw on your deep knowledge in SAP Cloud Platform to support customers in both reactive and proactive mode in resolving technical issues, reviewing custom solutions/apps built by customers, providing recommendations and best practices, handling escalations etc.,

4. Openness towards new emerging with a 'Can Do' attitude

5. Experience working with ABAP, S/4HANA, Cloud Foundry development are a plus.

6. Excellent communication and interpersonal skills

**WORK EXPERIENCE**

? More than 3 years of development experience & preferably around 2 years in SAP cloud platform(Neo/Cloud Foundry).

? Strong development experience in Java, SAP HANA, SAP UI5, etc

? ABAP development experience in SAP ERP or S/4HANA

**EDUCATION AND QUALIFICATION / SKILLS AND COMPETENCIES**

? Graduated with a Bachelor Degree or above in IT/ Computer Science/ Physics/Mathematics/Engineering or related discipline

? Excellent customer focus, teamwork and adaptability

? Fluency written and spoken English

**WHAT YOU GET FROM US**

Success is what you make it. At SAP, we help you make it your own.

A career at SAP can open many doors for you. If you?re searching for a company that?s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment ? apply now.

**SAP'S DIVERSITY COMMITMENT**

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team. (Americas: or , APJ: , EMEA: C at mailto: at mailto: ). Requests for reasonable accommodation will be considered on a case-by-case basis. Successful candidates might be required to undergo a background verification with an external vendor.

**EOE AA M/F/Vet/Disability:**

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

**Additional Locations:**

 
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