Sr. Trust and Safety Manager - Social Media

Company: CyberCoders
Location: Blacksburg , Virginia, United States
Type: Full-time
Posted: 11.AUG.2019


Minimum Required Skills: Public Policy Creation, Public Policy Enforcement, Developing Community Standards, Enforcing Community Standards, H...


Minimum Required Skills:
Public Policy Creation, Public Policy Enforcement, Developing Community Standards, Enforcing Community Standards, High Volume User Generated Content Environments, Social Media Platform, Networking, Management Experience, Resolving Key Cases, Online Trends

Job Title: Sr. Trust and Safety Manager
Location: Blacksburg, VA *Relocation Package Offered* (100% on-site)
Requirements : Experience developing and enforcing community standards, management, networking, online trends..
Salary : Highly Competitive Base, Full Benefits, 401k and other awesome perks!

This is an incredible opportunity to join an up-and-coming leader in the Blockchain space led by some of the brightest minds, and we want you to bring your top-level talent to our elite team! This individual will be responsible for the daily review of content for potential terms of use violations across our products and services, focusing on customer satisfaction and the expeditious resolution of issues.

Are you passionate about online safety, protecting customers, and providing excellent user experiences?! Then, we cannot wait to meet you! Please apply now as interviews are on-going this month.

What You Will Be Doing

-Working with Legal, Product, and the user community to set policies and guidelines regarding user generated content.
-Developing procedures to enforce content moderation policies, including appeals processes.
-Sourcing tools (AI and other automated solutions) to assist in content moderation.-
-Providing ongoing reporting on content moderation, both internally and externally.
-Providing relevant disclosures to regulators and/or law enforcement.
-Managing vendor relationships.
-Hiring, training, and managing internal content moderation staff.
-Maintaining knowledge of relevant regulations and identify areas of improvement.
-Analyzing trends related to policy issues across the industry and identify areas for improved policy implementations.
-Serving as the global escalation point for appeals and policy enforcement.
-Monitoring team accounts for vendor queries and internal escalations to ensure timely and authoritative responses.
-Participating in case reviews with leads, subject matter experts, and vendors to drive continued technical growth.
-Working closely with teams on ensuring adherence to community standards.

What You Need for this Position

Minimum of 5+ years of relevant work experience including:
-Developing and enforcing community standards for a social media platform or related tech industry public policy creation and enforcement experience.
-Management experience.
-Experience with high volume user generated content environments.
-Resolve key cases in a prompt, timely fashion.
-Ability to understand networking and online trends.
-Ability to communicate effectively, and develop strong relationships with stakeholders and leadership.
-Strong written and verbal communication skillsIf interested please email with your updated resume and apply now!

Applicants must be authorized to work in the U.S.

Security Clearance will be needed - therefore, only US citizens can be considered.Please apply directly to by clicking 'Click Here to Apply' with your Word resume!

Looking forward to receiving your resume and going over the position in more detail with you.

- Not a fit for this position? Click the link at the bottom of this email to search all of our open positions.

Looking forward to receiving your resume!


CyberCoders, Inc is proud to be an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.

Your Right to Work - In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

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