Sr. Technical Quality Manager (TQM)

Company: SAP
Location: Newtown Square, Pennsylvania, United States
Type: Full-time
Posted: 09.FEB.2021
< >

Summary

Requisition ID: 274872Work Area: Consulting and Professional ServicesExpected Travel: 0 - 50%Career Status: ProfessionalEmployment Type: Reg...

Description

Requisition ID: 274872Work Area: Consulting and Professional ServicesExpected Travel: 0 - 50%Career Status: ProfessionalEmployment Type: Regular Full TimeCOMPANY DESCRIPTIONSAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That's why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it's the best-run businesses that make the world run better and improve people's lives.SAP MaxAttention is a white glove, premium and strategic engagement with SAP's largest customers.For the delivery of SAP MaxAttention engagements, SAP is looking for a Sr. Technical Quality Managers (TQM) to serve our customers as trusted advisors, onsite at our customer's premises, focusing as much on the customer's business as on the customer's technical environment. As a Sr.TQM you are accountable for the day to day execution of the SAP MaxAttention portfolio & service plan, methods and tools, and best practices across all systems & landscape environments and platforms. You are responsible for executing on the customer's value-based, digital transformation roadmap, making full use of SAP Leonardo, orchestrating the prototyping of business scenarios, fostering a platform for ideation and innovation, and capturing the value of SAP MaxAttention. You will develop and demonstrate a premium level of understanding of the customer's strategic business goals, business processes, landscape, industry norms and all available and late breaking technology as well as newly developed SAP MaxAttention services. As a technology and business aficionado, you guide your customers on the proper adoption and deployment of predictive analytics, the internet of things, machine learning, artificial intelligence, blockchain, drones and sensors, and the positive impact these technological advancements can have on your customer, their employees and work-place safety, their end-customers and the environment.The Sr. TQM demonstrates a premium level of enthusiasm for technology enabled business advancements, clearly articulating to the customer current technology trends including public and private cloud, on-prem and hybrid technologies and trends; disruptive technologies, the industry of automation, machine learning, cloudbursting, visualization, PAAS, SAAS, IAAS, IOT, Industry 4.0, cyber security, big data, quantum computing, artificial intelligence, blockchain, digital twin, smart factories, and so on.The Sr. TQM collaboratively aligns and coordinates with all other customer relevant SAP employees and keeps the regional SAP leadership team and the customer's SAP MaxAttention team aware of progress, risks, challenges, and accomplishments. The Sr. TQM demonstrates a premium level of enthusiasm and understanding of the:Customer's strategy and requirementsCustomer's solution landscapeCustomer's business processesCustomer's industryIt is the Sr. TQM's responsibility to:Develop and maintain a strong customer relationship and work to be recognized as a Trusted Advisor providing unbiased guidanceCollaborate with any System Integrator (SI) of the customer; if the SI is heading down the wrong path or providing the wrong recommendations to the customer, the TQM diplomatically highlights the risks and the alternate SAP recommendationsCapture and report how the engagement is driving business value to the customer, accelerating timeExecute on the customer's digital transformation roadmapOrchestrate prototyping of business scenarios, and drive realization for positive outcomesSupport the technical integration of the entire solution and product set, end to end across all landscapes and platformsProvide a platform for ideation on business scenariosDrive adoption of model company and industry reference architectureFoster a culture of empathy, ideation and innovationEnsure empowerment of the customer teamRecommend adjustments to the SAP MaxAttention Service Plan as neededFacilitate and provide recommendations for technical or business process improvementsIdentify top issues, define the associated action plan & drive the resolution processCoordinate involvement of all SAP resources onsite and in the back officeEnsure the customer receives immediate help in crisis situationsRequirements:Bachelor or Masters STEM Degree: Science, Tech, Engineering, Math and / or equivalent experience in the field of technology.Equivalent experience in the field of technology is defined as 8+ years of hands-on experience in current cloud, platform, and application technology, and/or current software, solution, or app programming or development. Preferred SAP HANA, SAP S/4 HANA, SAP Cloud Platform experience..Exceptional written and spoken communication skills, strong business acumen and presentation skills, ability to think freely and innovatively, strong cultural awareness, respect, diplomacy, and professionalism, and is highly customer service oriented with strong customer management skills.WHAT YOU GET FROM USSuccess is what you make it. At SAP, we help you make it your own.A career at SAP can open many doors for you. If you're searching for a company that's dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment - apply now.SAP'S DIVERSITY COMMITMENTTo harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team. (Americas: or , APJ: , EMEA: ). Requests for reasonable accommodation will be considered on a case-by-case basis. Successful candidates might be required to undergo a background verification with an external vendor.EOE AA M/F/Vet/Disability:Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.Successful candidates might be required to undergo a background verification with an external vendor.Additional Locations: Virtual - USANearest Major Market: Philadelphia Job Segment: Information Technology, IT Manager, ERP, Engineer, Technology, Quality, Engineering

 
Apply Now

Share

Free eBook

Flash-bkgn
Loader2 Processing ...