Sr. Refresh Technician

Company: Raytheon Technologies Corp
Location: Cedar Rapids, Iowa, United States
Type: Full-time
Posted: 18.AUG.2021


Date Posted: 2021-08-10-07:00 Country: United States of America Location: HIA32: Cedar Rapids, IA 400 Collins Rd NE , Cedar Rapids, IA,...


Date Posted:



United States of America


HIA32: Cedar Rapids, IA 400 Collins Rd NE , Cedar Rapids, IA, 52 USA

The Sr. Refresh Lead will be responsible for preparing new devices for our users and Field Services team to ensure a smooth PC refresh.

Primary Responsibilities:

* Focal point for issues and escalations from other refresh technicians

* Troubleshooting imaging and/or software installation issues in coordination with the Client Engineering department

* Manage and secure the local refresh inventory

* Unboxing PC and peripherals

* Preparing PCs for the computer refresh program including imaging and adding additional software

* Preparing computers and peripherals for shipment

* Shipping devices to End Users and Field Technicians

* Receiving used devices and preparing them for re-use or disposal

Basic Qualifications:

* Bachelor's degree and 8 years of prior relevant experience OR Advanced Degree in a related field and minimum 5 years experience OR In absence of a degree, 12 years of relevant experience is required

* Minimum of 6 years managing PC Deployment and/or inventory management.

* Must be a U.S. Person/Permanent Resident "Green Card" holder

* Must be willing and able to travel 10% of the time

* Troubleshooting application and imaging issues

* Self-motivated, proactive and proven ability to adapt well and work with different teams within organization

* Demonstrated ability to use hard data and metrics to back up assumptions and evaluate outcomes.

* Ability to operate as an individual contributor to get the job done; at the same time be able to guide a team toward an objective.

* Excellent customer service and communication skills

* Experience in core project management disciplines including scope, schedule, budget, quality, along with risk and critical path management.

* Must be highly organized and able to work effectively under time pressure.

Preferred Qualifications: Industry accreditations are Preferred (ITIL)

Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers' toughest challenges and to meet the demands of a rapidly evolving global market.

Do you want to be part of a new, exciting initiative to combine foundational IT with new digital technologies? Our Digital Technology team is driving business efficiencies and a better customer experience by connecting technologies, people, information and processes. From making aircraft more electric, intelligent and integrated to building new software platforms such as Internet of Things, big data, artificial intelligence, and blockchain, there's no better place to be right now than in digital. If you're an agile thinker who enjoys utilizing modern technology to make big improvements, then you're a perfect fit for this team. Join Collins Aerospace to help us revolutionize the aerospace industry today!

Collins Aerospace Diversity & Inclusion Statement:

Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility. WE ARE REDEFINING AEROSPACE.

Some of our competitive benefits package includes:

* Medical, dental, and vision insurance

* Three weeks of vacation for newly hired employees

* Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option

* Tuition reimbursement

* Life insurance and disability coverage

* Optional coverages you can buy: Pet Insurance, Home and Auto, additional life insurance, accident insurance, critical illness insurance, group legal

* Ovia Health, fertility and family planning

* Employee Assistance Plan, including up to 5 free counseling sessions

* Redbrick - Incentives for a Healthy You

* Autism Benefit

* Doctor on Demand, virtual doctor visits

* Adoption Assistance

* Best Doctors, second opinion program

* And more!

Nothing matters more to Collins Aerospace than our strong ethical and safety commitments. As such, all U.S. positions require a background check, which may include a drug screen.


* Background check and drug screen required (every external new hire in the U.S.)

* Drug Screen only performed on re-hires who have been gone for more than 1 year

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form - with our customers and with each other -- propel us all higher, again and again.

Apply now and be part of the team that's redefining aerospace, every day.

Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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