Solutions Engineer

Company: Elliptic
Location: Aurora, Colorado, United States
Type: Full-time
Posted: 09.APR.2021

Summary

Company Description At Elliptic, we believe cryptocurrency will play a huge role in the future of value transfer, and we care deeply about ...

Description

Company Description

At Elliptic, we believe cryptocurrency will play a huge role in the future of value transfer, and we care deeply about helping to build this future. In order for cryptocurrency to flourish, it's important to prevent criminal abuse of the technology. Elliptic is the global leader in detecting, preventing, and pursuing criminal activity in cryptocurrencies. Our clients include the world's leading cryptocurrency exchanges, financial institutions and government agencies.

Our unique platform gives us an unparalleled understanding of cryptocurrency capital flows, using a combination of network science and machine learning to aggregate and interpret vast quantities of transaction data. We provide anti-money laundering (AML) compliance software and investigative services to the leading participants in the cryptocurrency ecosystem. Customers rely on us to analyse more than $150bn of their transactions every month, and include cryptocurrency businesses, major financial institutions, and federal government agencies.

The company has offices in London, UK, New York City, Singapore and Tokyo. We are backed by SBI Group, Albion VC, Octopus Ventures, SignalFire, Paladin Capital, Santander InnoVentures, and Digital Currency Group.

Do you have a passion for crypto & blockchain? Do you love learning and immersing yourself in complex technology and then using your expertise to educate others? Are you experienced in customer facing roles? If yes, then we want to hear from you!

The impact you will have

You will play a key role in supporting our growth and expansion in the Americas region by leading technical qualification of sales opportunities and demonstrations of the Elliptic platform. You will become a product expert in all things Elliptic and be the 'go-to' person for our customer base. Through knowledge sharing, training and advice during the initial onboarding and on an ongoing basis you will become a trusted advisor to our customers ensuring continued customer satisfaction.

Your day to day will also involve

  • Be familiar with challenges Elliptic's customer types face in identifying, preventing and investigating criminal activity in digital assets; and map Elliptic's solutions to those challenges.
  • Leading the day-to-day management of all customer support queries in line with SLAs, including; account maintenance, troubleshooting issues, training requests and general queries
  • Create and share best practices for product demos with the wider commercial team.
  • Creatively identify and solve integration challenges to ensure "stickiness" of the Elliptic platform within the customer's overall risk and compliance system architecture
  • Work closely with the product and engineering teams to provide a feedback loop on new product development opportunities.
  • Maintain a thorough understanding of our API documentation and capabilities to resolve customer queries and to manage prospect conversations
  • Proactively monitor the automated customer onboarding journeys to assist Customer Success Managers in accelerating the time-to-value and reduce friction in the initial implementation process
  • Internally manage the onboarding, monitoring and maintenance of Elliptic's small to medium customer base, owning the success of the customers assigned to your region
  • Reporting on ticketing data to influence our capacity planning and product roadmap, as well as detailed customer level reports to contribute to account business reviews
  • Establish a uniform trial process and shepherd prospects through that process. Use insights and data to support the sales team with trial progress.
  • Manage due diligence and RFP requests from prospects as well as NDAs and Trial Agreements.

You are someone who
  • Loves to learn about new technology and are curious about how things work under the hood
  • Is truly passionate about cryptocurrency or the future of finance
  • Always takes up the opportunity to broaden your knowledge and continuously improve and develop your skills
  • Thrives working in an autonomous environment and taking on multiple responsibilities
  • Embodies proactivity and is happy rolling up your sleeves and getting stuck in with everything required to support customers, from the day to day admin to representing Elliptic
  • Is an exceptional and empathetic listener, and able to use this quality to truly understand the challenges your customers are facing
  • Enjoys thinking creatively and problem solving under pressure


Requirements

You must have
  • 3+ years relevant professional experience in the B2B SaaS space or a complex technical market
  • Experience working with and/or a demonstrable interest in crypto & blockchain
  • Experience working with/demoing complex technical products

Bonus points for
  • Experience with databases and data analysis
  • Demonstrated knowledge of API and backend systems design
  • Having worked in a startup and/or scaleup environment


Benefits
  • Competitive salary & bonus structure
  • Share options
  • Health insurance & 401k
  • Strong focus on personal development, with $1,000 per annum personal training budget & LinkedIn Learning subscription
  • Collaborative, flexible and friendly environment
  • Social events, which include monthly team lunch on us, quarterly full day events and an annual company 3-day event

And you get to be part of a business with a purpose, working with a passionate team of mission-driven people who will stretch and challenge you!

Ensuring that individuals of all backgrounds, orientations, and identities feel welcome at Elliptic is an ongoing priority for us. We really believe that diverse thinking, cultures, and experiences enable us to solve problems in new ways, benefiting both Elliptic and our customers.

We know that some candidates may be less likely to apply for a job unless they meet all the requirements and we also recognise that "traditional" office hours aren't always doable, especially during the pandemic. If you want to work for Elliptic and you are excited by this role, we would love to hear from you.

And you get to be part of a business with a purpose, working with a passionate team of mission-driven people who will stretch and challenge you!

No recruitment agencies please!

 
Apply Now

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