ServiceNow Platform Owner

Company: Collins Aerospace
Location: Charlotte, North Carolina, United States
Type: Full-time
Posted: 09.OCT.2019


Date Posted: 2019-07-19-07:00 Country: United States of America Location: HNC01: UTAS Headquarters (HS) 2730 West Tyvola Road, Charlott...


Date Posted:



United States of America


HNC01: UTAS Headquarters (HS) 2730 West Tyvola Road, Charlotte, NC, 28217 USA

At Collins Aerospace, we're dedicated to relentlessly tackling the toughest challenges in our industry - all to redefine aerospace.

Created in 2018 through the combination of two leading companies- Rockwell Collins and United Technologies Aerospace Systems - we're driving the industry forward through technologically advanced and intelligent solutions for global aerospace and defense. Every day we imagine ways to make the skies and the spaces we touch smarter, safer and more amazing than ever. Together we chart new journeys, reunite families, protect nations and save lives. And we do it all with some of the greatest talent this industry has to offer.

We are Collins Aerospace and we hope you join us as we REDEFINE AEROSPACE.

Do you want to be part of a new, exciting initiative to combine foundational IT with new digital technologies? Our Digital Technology team is driving business efficiencies and a better customer experience by connecting technologies, people, information and processes. From making aircraft more electric, intelligent and integrated to building new software platforms such as Internet of Things, big data, artificial intelligence, and blockchain, there's no better place to be right now than in digital. If you're an agile thinker who enjoys utilizing modern technology to make big improvements, then you're a perfect fit for this team. Join Collins Aerospace to help us revolutionize the aerospace industry today!

Role Overview

The Senior ServiceNow Platform Owner leads a team of technical team members to solve complex Business needs and problems utilizing ServiceNow and modern cloud software technologies. This is a hands-on leadership role responsible for architecture, design, and demand management within the ServiceNow platform. The primary focus will be on integrating and consolidating ServiceNow instances along with automating manual processes within the enterprise environment, improving productivity, efficiency, reducing errors in manual processes and workflows throughout Collins Aerospace. As the ServiceNow Platform Owner you will be responsible for all aspects of the team and implementation of the Service Management platform, ServiceNow, and the overall health of the Platform. You will be one of the primary Subject Matter Experts for ServiceNow, ensuring our solutions are reliable, improvements are implemented, and that the team leveraging the platform to its fullest potential.

The Service Management Office is expected to work closely with other members of the management team, business teams, and vendors to ensure the effective execution of the ITIL Processes within Collins Aerospace.

You will manage all aspects of the Architecture and development processes, including building and executing on the program roadmap, working with process owners and service providers to identify and manage Continuous Improvement projects and maturing the overall platform capability. You will also oversee projects and initiatives that are part of the ITSM program.

Principal Responsibilities:

  • Responsible for the consolidation of multiple Service Management tools into 1 instance of ServiceNow
  • Integrating and/or e-bonding to multiple ServiceNow instances
  • Develop, Define, and clearly communicate product strategy and roadmaps, KPIs, and measures of success
  • Influence stakeholders and gain consensus for product strategy and milestones, building visual and other artifacts to assist in key decision making.
  • Manage and mentor the ServiceNow development team, facilitating their continued professional growth, foster teamwork and manage performance. Expect to manage a team of approximately 6 to 8 employees both onsite and in remote locations
  • Oversee the design, configuration, deployment and changes to ServiceNow infrastructure components (web servers, databases, plug-ins, integrations, etc.)
  • Directly manage and lead senior, mid and junior developers. Must ensure they are successfully executing specified designs to the industry best practices and internal standards set for the development team.
  • Specify non-functional software requirements and analyze all requirements to determine design feasibility within time and cost constraints.
  • Will utilize AGILE processes, methodologies, and practices (SCRUM) to maximize continual service improvement and cost reduction initiatives
  • Initiate testing procedures for all environments by enabling of the artifacts, test conditions and enable support for integration and quality assurance testing.
  • Write business and technical requirements documents and user stories which would include process flow charts, logic diagrams, and other documents
  • ServiceNow Patch and Major Version Upgrade deployment and support
  • Carrying out quarter ServiceNow Patch upgrade activities and Major Version upgrade with customer and team without any misses.
  • Manage installation configuration and deployment changes in production and non-production environments and coordinate testing activities
  • Education:

    This position requires a Bachelor's degree in the appropriate discipline and 8 years of relevant experience or an Advanced degree in the appropriate discipline and 5 years of relevant experience. In the absence of a degree, 12 years of relevant experience is required.

    Required Qualifications:

  • 5+ years of ServiceNow platform required, people management experience required
  • The ability to work cross functionally to negotiate and resolve conflicting situations and priorities.
  • Ability to solve multi-instance problems, complexities, and has a skill set in multi-instance consolidation
  • Ability to prioritize, and multi-task in a fast-paced deadline-driven environment.
  • Excellent verbal, written and interpersonal communication skills with customer service focus with exceptional attention to detail, organized and self-starter.
  • Strong time management and prioritization skills
  • Energetic and have an excellent work ethic
  • Desire and ability to quickly learn and apply new concepts
  • Preferred Qualifications:

  • Experience with manufacturing and distribution companies
  • Experience or coursework with infrastructure and applications
  • Professional experience developing applications using. NET, C#, REST and SQL is desirable.
  • ITIL Certified
  • At Collins, the paths we pave together lead to limitless possibility. And the bonds we form - with our customers and with each other -- propel us all higher, again and again.
    Some of our competitive benefits package includes:

  • Medical, dental, and vision insurance
  • Three weeks of vacation for newly hired employees
  • Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution
  • Tuition reimbursement
  • Life insurance and disability coverage
  • And more

  • Apply now and be part of the team that's redefining aerospace, every day.

    United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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