Service Managing Consultant

Company: IBM
Location: Austin, Texas, United States
Type: Full-time
Posted: 29.AUG.2021
< >

Summary

IntroductionAt IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell...

Description

IntroductionAt IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.Your Role and ResponsibilitiesA Cloud Advisory Services Consultant is expected to support the Service Management team transforming Service Management for aligned clients through development of strategy to implementation then support. In partnership Service Management Leadership developing accelerators and differentiating IBM as a Cloud Services provider vs competitors' capabilities and solutions.From a client perspective the person is part of the team that focuses on designing, migrating, building, managing, transforming, and expanding their services for quality service management.**Key skills:**+ Articulate the business and technical value of IBM service management and solutions to senior managers and technical decision makers+ Manage a workstream within a critical client for solution deliveryRequired Technical and Professional Expertise+ Experience in Service Management to guide the client to a strategy and solution best practices. This will aid clients to identify high value Service Management entry points (e.g. Incident/Change/Problem, AIOps, Availability Management, etc.)+ Experience aligning Service Management toolsets (ServiceNow, BMC Remedy/Hylix, etc.)+ Understanding of at least one of IBM, AWS,MS Azure, GCP, Alibaba Cloud as a PaaS offering including automation of deployment and containers+ Experience of Offering and Point of View developments+ Experienced skill level with contemporary engagement methods such as whiteboard, workshops, hands-on demo's, prototyping and Proof of Concepts+ Experienced level skills with Design Thinking, Agile and DevOps methods.Preferred Technical and Professional Expertise+ Ability to position Service Management processes against industry solution requirements+ Excellent verbal, written and presentation skills;+ Self-driven, detail-orientated+ Ability to work collaboratively and productively with globally dispersed teams+ Ability to manage ambiguity, yet producing tangible results+ Ability to effectively manage challenging situations without loss of focus when under pressureAbout Business Unit'This position currently sits within Global Technology Services (GTS) Infrastructure Services (IS) or a shared services function supporting GTS.Together, we will advance the vital systems that power the digital economy. Serving over 4,600 technology-intensive, highly regulated customers, including over 75% of the Fortune 100, our people will design, run, and manage the most modern and reliable technology infrastructure that the world depends on today.We will work flexibly and in partnership with our customers to amplify business outcomes while always pushing ourselves to improve and meet all opportunities. Come join our team of diverse, devoted, and empathetic technology experts who are at the center of discovering what's next.Please note: The final decision if this position will transition from IBM to Kyndryl is yet to be confirmed.'As announced in October 2020, IBM intends that its managed infrastructure services business of the GTS organization will become an independent company named Kyndryl by the end of 2021, creating two distinct and powerful market-leading companies.'Your you craving to learn more? Prepared to solve some of the world's most unique challenges? And ready to shape the future for millions of people? If so, then it's time to join us, express your individuality, unleash your curiosity and discover new possibilities.Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change - to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.It's time to define your career.About IBMIBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countriesIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.Location StatementIBM offers a wide range of resources for eligible IBMers to thrive both inside and outside of work. In addition to a competitive benefits program consisting of medical and life insurance, retirement plans, and time off, eligible employees may also have access to:*12 weeks of paid parental bonding leave. Family care options are also available to support eligible employees during COVID-19.*World-class training and educational resources on our personalized, AI-driven learning platform. IBM's learning culture supports your restless attitude to grow your skills and build the depth and scale of knowledge needed to achieve your career goals.*Well-being programs to support mental and physical health.*Financial programs that empower you to plan, save, and manage your money (including expert financial counseling, 401(k), IBM stock discount, etc.).*Select educational reimbursement opportunities.*Diverse and inclusive employee resource groups where you can network and connect with IBMers across the globe.*Giving and volunteer programs to benefit charitable organizations and local communities.*Discounts on retail products, services, and experiences.We consider qualified applicants with criminal histories, consistent with applicable law.Being is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

 
Apply Now

Share

Free eBook

Flash-bkgn
Loader2 Processing ...