Senior, Wavespace Innovation and AV/IT Consultant

Company: EY
Location: Chicago, Illinois, United States
Type: Full-time
Posted: 08.NOV.2018


Senior, Wavespace Innovation and AV/IT Consultant Advisory Requisition # CHI007NW Post Date Nov 01, 2018 EY delivers unparalleled servic...


Senior, Wavespace Innovation and AV/IT Consultant


Requisition # CHI007NW

Post Date Nov 01, 2018

EY delivers unparalleled service helping our clients navigate disruptive technologies such as Digital Transformation, Big Data, Data Science, IoT, Cyber, and Blockchain. We leverage best practices and a high degree of business acumen that has been compiled over years of experience to ensure the highest level of execution and satisfaction for our clients. At EY, our methods are not tied to any specific platforms but rather arrived at by analyzing business needs and making sure that the solutions delivered meet all client goals.

We help our clients transform. Together we are changing the way they interact with their Customers, Employees and Partners alike. We are modernizing their applications, creating new ones and driving business efficiency across their ever-changing platform and channel infrastructures. Everything we do centers around this simple story.

**The opportunity**

As a member of the EY Wavespace Innovation Center team, you will have the opportunity to work with global clients to understand and address some of their largest and most complex performance challenges, and ultimately improve and drive sustainable business results. We enable organizations to identify and address their most critical issues, ranging from strategic direction and alignment, digital disruption and organizations responses to the pace of change whether technological, political or societal in nature. Whilst the nature of our work focuses on the design and facilitation of collaborative events, the competencies required is a diverse and challenging blend of logical problem solving, Innovative thinking, political astuteness. Exemplar communication skills, psychology, an open and inquisitive mind and a fundamental desire to enable the capabilities of others to reach resolutions.

It is anticipated that Innovation and AV/IT Consultants will need to engage with team members as well as unfamiliar groups who are operating under high pressure and create the technology environment and architecture that empowers the Wavespace team to deliver large scale facilitated workshops.

**What to expect**

You?re likely to be helping teams successfully deliver a diverse portfolio of projects, for clients across a wide range of industries. These are live assignments, so you?ll be using your rapidly growing knowledge to work alongside some of the most creative people in the business. You will be responsible for Maintaining, Scoping and resolving issues related to wavespace immersive technology; AV/VC and IT equipment failure, physical malfunction and software configurations and conduct root cause analyses to improve processes and trend reoccurring issues to improve service. Additionally, you will be responsible for commissioning retrofits and new builds across our Wavespace network, including AR/VR support, IoT device connectivity and mobile devices used to engage with the client.

**Your key responsibilities**

We are looking for Innovation and AV/IT Consultants who will be part of a small team that owns the technology environment and ensures the smooth operation of immersive Wavespace client events. While the individual assignments will vary depending on needs, you should expect to be responsible for a wide range of strategic activities which will likely include:

+ Communicating with wavespace facilitation team, as it relates to workshops, day-to-day functions, operations, scheduling, and videoconferencing and other technology related issues.

+ Troubleshooting and maintaining all technology pertaining to the wavespace AV System across the Wavespace. Serving as the subject matter expert for Video Conferencing and Technical Support.

+ Maintaining all equipment, tracking and tracing all mobile equipment and resolving assignments.

+ Assisting with Make/Add/Changes requests throughout the facility pertaining to AV and VC.

+ Troubleshooting, and escalating if necessary.

+ Swapping equipment as needed to maintain service levels.

+ Managing Vendors and RMA requests as needed to maintain service levels.

+ Jointly developing wavespace processes and procedures (Play Book).

**To qualify for the role you must have**

+ A Bachelor?s degree or four or more years of related work experience

+ A minimum of two years of post-Bachelor?s work experience related to AV and IT systems design and support

+ Basic understanding of emerging and disruptive technologies and trends (e.g. chat bots, IoT, AI, Blockchain)

+ Must be agile, and exhibit a strong sense of urgency, be responsive, efficient, have excellent customer interaction, and exhibit a high level of professionalism.

+ Must be comfortable working in a fast-pace environment. The pace requires independent and confident thinking, self-motivation and determination.

+ Must be engaged in the process of technical development.

+ Must have experience with the following technologies and systems:

+ Mac OS and Win10 Operating systems

+ Skype for business and Microsoft Teams

+ Microsoft Surface Hubs and Surface Studios

+ Equipment integration, handling, break/fixing and configuring all hardware related to VC: projectors, VC hardware, Audio, Video, and Control connector cable types.

+ bridging services

+ AV Installation experience including but not limited to: RJ45/CAT5, RS232, BNC, Audio Connectors. Crestron. High Definition endpoints and projectors, audio and video switchers.

+ Ability to travel as needed, up to 50%, to support other Flagship Wavespace centers and client pop-ups

**Ideally, you?ll also have**

+ Mural experience is a plus

+ Collaboration software such as Slack and Asana, Microsoft Teams

**What we look for**

Aside from the world-class messaging we deliver to leading companies, what makes us unique is our fun, transparent, highly entrepreneurial and collaborative culture. We work hard, play hard and love what we do together. Day in and day out, we know we can count on one another. If you think everything we?ve said so far sounds great, then we look forward to hearing from you!

**What working at EY offers**

We offer a competitive compensation package where you?ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package includes medical and dental coverage, both pension and 401(k) plans, a minimum of 15 days of vacation plus ten observed holidays and three paid personal days, and a range of programs and benefits designed to support your physical, financial and social well-being.

+ Support, coaching and feedback from some of the most engaging colleagues around

+ Opportunities to develop new skills and progress your career

+ The freedom and flexibility to handle your role in a way that?s right for you

**About EY**

As a global leader in assurance, tax, transaction and advisory services, we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. So that whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

**If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.**

**Join us in building a better working world.**

**Apply now.**


Apply Now


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