Senior User Researcher

Company: IBM Corporation
Location: Austin, Texas, United States
Type: Full-time
Posted: 26.MAY.2021

Summary

Introduction Thomas J. Watson said it best: "Good design is good business." Visualization is critical to discovering data-driven insights a...

Description

Introduction

Thomas J. Watson said it best: "Good design is good business." Visualization is critical to discovering data-driven insights and effectively communicating that knowledge to others. Designers at IBM work to create experiences that work together, work the same, and work for our clients. Does the thought of creating the platform at the heart of solutions like Watson, Blockchain, IoT, and Security excite you? If so, read on!

Your Role and Responsibilities

The IBM Cloud and Cognitive Software Organization is seeking innovative and enthusiastic software engineering, design, and UX research professionals to join our team building the next generation multicloud marketplace platform. If you love working with cutting edge technologies, dynamic and high performing teams, then this is the right next step in advancing your career. As a Senior User Researcher, you will contribute to the design and development of world-class cloud applications and services leveraging a wide variety of open source, machine learning, and commercial technologies aimed at dramatically expanding the reach of the IBM Cloud to millions of enterprise developers. Our focus on delivering performance and predictability for our customers' most demanding workloads, at global scale and with leadership, efficiency, resiliency and security is the cornerstone of our development model and will result in maintaining IBM's leadership position for years to come.

The Position

We are seeking an experienced Senior User Researcher to join our Cloud & Cognitive Software UX research organization! We are a team of dedicated user research professionals working with product teams and across our hybrid cloud portfolios to make IBM products better for our users. Our work includes activities like usability assessments, interviews, journey and empathy mapping, design studio sessions, surveys, and data analysis to uncover market and user needs and expectations.

As an experienced Senior User Researcher, you have proven skills uncovering often unarticulated user needs and connecting those to business goals. You know how to define, prioritize and executing a program of research using a range of qualitative and quantitative methodologies, and communicate actionable insights to stakeholders. Your insights will inform products used by customers across the world to build, deploy, and manage cloud services.

Will help drive best practices for research methods, leading by example, mentoring junior user researchers, and contribute to the creation of repeatable processes that enable a user research organization to grow and scale.

You are passionate about identifying and connecting with our target users and becoming their advocate to influence our product design to provide innovative solutions that best meet their needs.

You collaborate effectively with product management, engineering, and remote teams. You can demonstrate leadership, technical curiosity, and tenacity. You're comfortable partnering with some of the leading technologists in the fields of cloud and cognitive computing, and know how to translate findings tailored for your audience, including senior and executive leaders.

Required Technical and Professional Expertise

* 7+ years experience conducting user research throughout the entire product development lifecycle
* Demonstrated success relating generative and evaluative research insights to core business goals
* Experience triangulating customer insights from a combination of qualitative, quantitative user research studies and behavioral analytics

Preferred Technical and Professional Expertise

* Master's degree or doctorate in a related discipline - in Experimental Psychology, Cognitive Science, Human Factors, Human Computer Interaction, Anthropology, Sociology or related discipline
* Experience with cloud computing and/or open-source technology
* Experiencing working with enterprise software (agile/continuous delivery desired)
* Experience managing projects involving cross-functional teams

 
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