Senior User Research Manager

Company: IBM
Location: Charlotte, North Carolina, United States
Type: Full-time
Posted: 25.DEC.2018


**Job Description** Does the thought of creating the platform at the heart of solutions like Watson, Blockchain, IoT, and Security excite y...


**Job Description**

Does the thought of creating the platform at the heart of solutions like Watson, Blockchain, IoT, and Security excite you? Do you love helping others around you grow, thrive on building cross-functional teams with Designers, Offering Managers and Developers, live to ship delightful and functional products and strive to create a great place to work?

If so, read on!

Today?s operating environment demands a stack that?s responsive to the innovative enterprise -one that can leverage all data types & access the latest technologies. By 2020, businesses will commit at least 50% of IT spend on cloud. Businesses are prioritizing the secure connection and extension mission-critical apps, and IBM Cloud is a leader in providing these solutions. Here?s the chance to become a part of the IBM Cloud product development team?a well-established team designing cloud services for IBM's Cloud Platform.

Come help us lead a large team of researchers who support IBM Cloud. You will join an established research organization that has an existing team of over 30 researchers working on other projects. If you were reading between the lines, that means that you have an opportunity to lead one of our emerging teams within an organization that already has buy-in, resources and people who are excited to meet you.

On day one, you have:

+ Experience triangulating insights across research studies with customers and behavioral analytics

+ Enthusiasm for learning new product domains quickly and engaging stakeholders in business development efforts led by a focus on differentiated user experiences

+ A great bitmoji to add to our team mural

And in year one, you will:

+ Be thanked by our product owners and teams for key marketing and product improvements that helped their teams accomplish their business goals

+ Strengthen IBM's reputation for leadership in user research practices

+ Learn why our researchers are known across IBM as "The Turtles"

**Required Technical and Professional Expertise**

+ Masters Degree in Cognitive Science, Human Factors, Human Computer Interaction, Experimental Psychology, Anthropology, or related discipline

+ At least 8 years of experience conducting user research on software

+ Proven experience building cross-functional relationships with a focus on business impact through building trusted partnerships

+ The ability to create a dendrogram on an etch-a-sketch

**Preferred Tech and Prof Experience**

+ At least 10 years of experience conducting user research, including work on enterprise SaaS offerings

+ At least 3 years of experience in a people management role focused on recruiting, developing and retaining effective researchers

+ Examples of research that has translated into actionable design recommendations and product results

**EO Statement**

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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