Senior Manager, Technical Writing

Company: Ripple
Location: San Francisco, California, United States
Type: Full-time
Posted: 25.APR.2021

Summary

As the Senior Manager, Technical Writing at Ripple, you will work with a team of content creators to deliver world-class technical content t...

Description

As the Senior Manager, Technical Writing at Ripple, you will work with a team of content creators to deliver world-class technical content to developers on bleeding-edge technology from RippleX and users of enterprise offerings from RippleNet. You will report to the VP of Engineering Services and work with leaders across the company to shape the future of technical content in a growing company. Ideally, you will be based in San Francisco and be able to work with teams across the globe.

What You'll Do

  • Create a strategy and roadmap for technical content that supports RippleNet and RippleX
  • Drive initiatives to support user experience for open-source and enterprise offerings, including developer tutorials, walk-throughs, training materials, educational videos, and more
  • Build relationships across the organization to ensure that all users find the right information, at the right time, in the right place, in the right way
  • Manage and grow your team of technical writers and instructional designers
  • Find innovative and collaborative ways to educate and enable users
What We're Looking For
  • 10+ years experience managing documentation or content teams
  • Strong communication and written skills
  • First-hand experience with docs-as-code approaches to technical content
  • Familiarity with standard tools used at Ripple including Linux, git, Swagger, Markdown, and a "docs as code" approach to documentation
  • Familiarity with web standards, APIs, and other internet technologies
  • Competence in any mainstream programming language
Bonus Skills
  • Familiarity with Java, Node.js, Python, or C++
  • Comfortable with markup and formatting, including HTML and CSS
  • Experience in the finance, FinTech, or banking sector
  • Enterprise SaaS experience
  • Experience with Internationalization and localization
  • Knowledge of decentralized systems or cryptography
What We Offer
  • The chance to work in a fast-paced start-up environment with experienced industry leaders
  • A learning environment where you can dive deep into the latest technologies and make an impact
  • Competitive salary and equity
  • 100% paid medical and dental and 95% paid vision insurance for employees starting on your first day
  • 401k (with match), fully paid parental leave, commuter benefits
  • Generous wellness reimbursement and weekly onsite programs
  • Flexible vacation policy - work with your manager to take time off when you need it
  • Employee giving match
  • Modern office in San Francisco's Financial District
  • Fully-stocked kitchen with organic snacks, beverages, and coffee drinks
  • Weekly company meeting - ask me anything style discussion with our Leadership Team
  • Team outings to sports games, happy hours, game nights and more!
Who We Are

Ripple provides one frictionless experience to send money globally using the power of blockchain. By joining Ripple's growing, global network (RippleNet), financial institutions can process their customers' payments anywhere in the world instantly, reliably and cost-effectively. Banks and payment providers can use the digital asset XRP to further reduce their costs and access new markets.

With offices in San Francisco, New York, London, Mumbai, Singapore, São Paulo, Reykjavík, Washington D.C. and Dubai, Ripple has more than 300 customers around the world.

Ripple is an Equal Opportunity Employer. We're committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.

Please find our UK/EU applicant privacy notice here.

 
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