Senior Manager, End User Services

Company: Collins Aerospace
Location: Windsor Locks , Connecticut, United States
Type: Full-time
Posted: 06.FEB.2019

Summary

Date Posted: 2019-01-29-08:00 Country: United States of America Location: 01: Building 01 Windsor Locks One Hamilton Road, Windsor Locks, CT...

Description

Date Posted:
2019-01-29-08:00 Country:
United States of America Location:
01: Building 01 Windsor Locks One Hamilton Road, Windsor Locks, CT, 06096 USA Collins Aerospace is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Created in 2018 by bringing together Rockwell Collins and UTC Aerospace Systems, Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers? toughest challenges and to meet the demands of a rapidly evolving global market.

Do you want to be part of a new, exciting initiative to combine foundational IT with new digital technologies?? Our Digital Technology team is driving business efficiencies and a better customer experience by connecting technologies, people, information and processes. From making aircraft more electric, intelligent and integrated to building new software platforms such as Internet of Things, big data, artificial intelligence, and blockchain, there?s no better place to be right now than in digital. If you?re an agile thinker who enjoys utilizing modern technology to make big improvements, then you?re a perfect fit for this team. Join Collins Aerospace to help us revolutionize the aerospace industry today!

Job Description:

This position will be responsible for leading End User Services for the Collins Aerospace division of UTC. This position will have a combination of daily project management responsibilities, operational responsibilities, as well as for the delivery of key projects working within the Collins Aerospace entities around the world. This position reports to the Director, End User Services. The successful candidate will have strong organization, managerial, customer service, and communication skills with a background of delivering infrastructure projects of varying technologies in an enterprise environment. A working knowledge of Microsoft operating systems, Active Directory, Network Printing, End User technologies, and Mobility management platforms is required.

Principal Responsibilities:

  • Manage a team of highly skilled individual contributors
  • Vendor management
  • Identify and plan End User Services projects to support strategic and operational requirements for Collins Aerospace
  • Deploy world class technology and streamlined processes to enhance the Collins Aerospace Digital environment
  • Manage several projects at once leveraging contracted teams as needed to implement projects related to infrastructure
  • Develop, manage and execute projects to maintain software and hardware currency in the computing environment, such as technology refreshes and upgrades
  • Work with DXC and UTC, and coordinate with the global Digital teams to manage service levels, projects and performance related to relevant outsourcing agreements
  • Manage UTC driven infrastructure projects and lead Collins Aerospace participation in relevant Passport reviews and planning activities
Qualifications:
  • 6-10+ years of experience in an IT Technical Support Environment
  • Experience managing IT projects involving the implementation of mobility solutions
  • Experience managing in an End User Services environment
  • Experience managing in a global End User Services environment preferred
  • Demonstrates strong technical aptitude, project management, and communication skills
  • Experience and background working with large and diverse teams to define and execute IT projects
  • Excellent written and oral communication skills
  • Highly-motivated, self-directed, and able to effectively lead efforts including the delivery of complex projects with multiple stakeholders
  • Demonstrates proficiency in IT areas of analytical thinking and innovation
  • Demonstrates leadership and collaboration skills, and the ability to succeed in a fast-paced, environment
  • Strong troubleshooting skills and demonstrates ability to perform root cause analyses
  • Able to independently influence and resolve conflicts with others
Education
  • Bachelor's degree in Computer Science, Management Information Systems, or related fields with 8+ years overall IT/Digital experience
  • Industry accreditations are Preferred (ITIL)
UTAS

Nothing matters more to Collins Aerospace than our strong ethical and safety commitments. As such, all U.S. positions require a background check, which may include a drug screen.

Note:
? Background check and drug screen required (every external new hire in the U.S.)
? Drug Screens for re-hires only performed for previous employees who have been gone from the company for more than 1 year

United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
Note to candidates regarding interview scams: We'd like to make it clear that Collins Aerospace never asks candidates for money. If you've been approached with a job offer that you suspect may be fraudulent, we strongly recommend you do not respond, send money or personal information. Please report any suspicious activity to Talent Acquisition.

United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Privacy Policy and Terms:

Click on this link to read the Policy and Terms

United Technologies Corporation is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.

Note to candidates regarding interview scams: We'd like to make it clear that UTC Aerospace Systems never asks candidates for money. If you've been approached with a job offer that you suspect may be fraudulent, we strongly recommend you do not respond, send money or personal information. Please report any suspicious activity to Talent Acquisition .

 
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