Senior CRM Analyst

Company: Circle
Location: Pittsburgh, Pennsylvania, United States
Type: Full-time
Posted: 11.AUG.2021

Summary

Circle is a global financial technology firm that enables businesses of all sizes to harness the power of digital currency and public blockc...

Description

Circle is a global financial technology firm that enables businesses of all sizes to harness the power of digital currency and public blockchains for payments, commerce and financial applications worldwide. Circle platforms and products provide a suite of internet-native financial services for payments, treasury infrastructure and capital formation. Circle is also a principal developer of USD Coin (USDC), which has become the fastest growing dollar digital currency in the world. USDC has grown to over 23 billion in circulation and supported over $640B in transactions in the past year. Circle's payments and treasury infrastructure services available through the Circle Account and APIs helps bridge the Legacy financial system and digital currency and blockchain based finance. Circle's SeedInvest service brings internet-native fundraising and capital formation to startups and growth companies. Combined, Circle's suite of services helps companies to participate in a more open, global and inclusive financial system.

What you'll be part of:

With the mission To raise global economic prosperity through the frictionless exchange of financial value, Circle was founded on the belief that the internet, blockchains and digital currency will rewire the global economic system, creating a fundamentally more open, inclusive, efficient and integrated world economy. We envision a global economy where people and businesses everywhere can more freely connect and transact with each other with new technologies for digital money and internet-native finance. We believe such a system can raise prosperity for people and companies everywhere. Our mission is powered by the values we espouse and which we expect all Circlers to respect. We are Multistakeholder, serving the needs of our customers, our shareholders, our employees and families, our local communities and our world. Furthermore, we are also Mindful, Driven by Excellence, and High Integrity.

What you'll be responsible for:

Reporting to the Director, Revenue Operations, you will own the entire sales tech stack and use it for a single purpose: making it as easy as possible for sellers to sell. You will manage Circle's CRM, acquire and seamlessly integrate new technologies, and work cross-functionally to make data simple, accessible, and actionable.

What you'll work on:

  • Develop and implement CRM policies and procedures that make a significant impact without being onerous.
  • Own the CRM data structure and flow - create layouts, workflows, and templates to simplify the sales process.
  • Ensure data integrity, cleanliness, and consistency across Circle's databases.
  • Procure, manage, and roll out necessary tools and software licenses for the Global Revenue Team.
  • Develop and manage reports and dashboards based on key performance metrics.
  • Train the Sales Team on new processes, create documentation and usage guides.
  • Partner with Marketing on lead routing and qualification.
  • Work with Product and Growth teams to integrate new products and feature updates into the CRM.
  • You will aspire to our four core values:

  • Multistakeholder - you have dedication and commitment to our customers, shareholders, employees and families and local communities.
  • Mindful - you seek to be respectful, an active listener and to pay attention to detail.
  • Driven by Excellence - you are driven by our mission and our passion for customer success which means you relentlessly pursue excellence, that you do not tolerate mediocrity and you work intensely to achieve your goals.
  • High Integrity - you seek open and honest communication, and you hold yourself to very high moral and ethical standards. You reject manipulation, dishonesty and intolerance.
  • What you'll bring to Circle:

  • 5+ years of experience working in Sales, Business, or Marketing Operations.
  • Expert in CRM systems such as HubSpot or Salesforce and in other sales enablement tools
  • Superior project management skills.
  • Strong analytical, written and oral presentation skills.
  • Experience with SQL and Tableau a plus.
  • Enjoyment for building at the earliest stages. Deep care about contributing and improving company processes.
  • Passion for moving at a fast pace, building a long-lasting foundation, and helping customers thrive.
  • Proficiency in Google Suite, Slack and Macbook preferred.
  • We are an equal opportunity employer and value diversity at Circle. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

     
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