SaaS Onboarding Engineer - Charles River - AVP

Company: Charles River Systems Inc MA
Location: Burlington, Massachusetts, United States
Type: Full-time
Posted: 25.AUG.2021
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Summary

Who we are looking forCharles River Development is an award-winning provider of software and services to the Investments/Financial Services ...

Description

Who we are looking forCharles River Development is an award-winning provider of software and services to the Investments/Financial Services industry. Our client base includes many of the worlds' largest investment and financial institutions. To better serve the growing demand for our Software as a Service managed service offerings. This is a client-facing, business and technical staff position responsible for managing and supporting all aspects of production Charles River IMS systems for multiple clients as part of Charles River SaaS Operations/Onboarding and SaaS strategy.Why this role is important to usThe team you will be joining is a part of Charles River Development (or CRD), that became a part of State Street in 2018. CRD helps create enterprise investment management software solutions for large institutions in the areas of institutional investment, wealth management and hedge funds. Together we have created first open front-to-back platform - State Street Alpha, that was launched in 2019.Join us if delivering next generation infrastructure, using emerging technologies like AI and Blockchain sounds like a challenge you are up for.What you will be responsible forAs a SaaS Onboarding Operations Engineer you willResponsible for ensuring efficiency, availability and configuration of the Charles River SaaS platform by providing solutions based on sound technical knowledge.Build tools to start, stop, configure, and monitor Charles River engines/Processes and to integrate them with standard monitoring/deployment tools.Adopt, customize and implement industry standard DevOps policies and DevOps procedures.Create and maintain automated scripts that will build, configure, deploy and test applications deployed to different environments, maintain, support, and enhance Charles River continuous integration environment.Interact and work with L1/L2/Infrastructure team for client onboarding activity.Work hands on with the system, installing and configuring it and testing that it meets the customer's technical and business requirements.Support and interact with clients to setup onboarding and prepare client's Production Environment. Triage and analyze technical issues, including performance and connectivity issues.Learn on the job and explore new technologies with little supervision.Working with CRD colleagues to smoothly transition new clients to production operation.Break down moderately complex processes into simple and reliable components.What we value Experience in managing and installing mission critical production software application in a SaaS environment.Experience in DevOps (or related) technologies.Working knowledge of any industry standard complex job automation technologies and proven skill to code complex job schedule.Proven ability to work in a mission-critical operations and support environment.Experience or familiarity with servers and networks is preferred.Experience with SQL, MS SQL Server preferred.Understanding of Infrastructure as Service cloud providers such as Azure/AWS cloud is an advantage.Periodic off-hours support for client go-live activity.Learn on the job and explore new technologies with little supervision.Education & Preferred Qualifications5+ years of experience and a Bachelor's Degree in a technical discipline such as Computer Science, Engineering, Mathematics, Statistics, MIC/CIS, etc.Experience with automation using any scripting languages such as Python/Perl/PowerShell etc.Experience with automation using any scripting and tools like Ansible, RunDeck, Puppet, Chef is a plus.Excellent customer service skills, technical troubleshooting skills, and interpersonal, verbal, and written communication skills.Database software or IT technical experience.Previous experience with Charles River IMS or any other securities trading software is an advantage.Any experience with the following is preferred:Web technologies, databases, server operating systems, servers, networks, job scheduling software, system monitoring software, clusters/high availability systems, Disaster Recovery/Business Continuity, FIX.About State StreetWhat we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You'll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.Inclusion, Diversity and Social Responsibility. We truly believe our employees' diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you.State Street is an equal opportunity and affirmative action employer.Discover more at StateStreet.com/careers

 
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