Revenue Operations Manager

Company: Ripple
Location: San Francisco , California, United States
Type: Full-time
Posted: 12.JAN.2021

Summary

Ripple is building out its Revenue Operations function to further accelerate growth by operationalizing and optimizing RippleNet's strategy ...

Description

Ripple is building out its Revenue Operations function to further accelerate growth by operationalizing and optimizing RippleNet's strategy across the full customer life cycle. Reporting to our Senior Director of Customer Success Operations, the Revenue Operations Manager will be responsible for supporting the Delivery and Account Management teams. Their key goal will be to provide the field teams with the processes, tools, and insights tohelp them meet and exceed expectations. WHAT YOU'LL DO: Connect the strategy to operational plans, processes, and people, resulting in exceptional delivery of top line results with effective governance Design, build, and implement our field teams' processes, reporting infrastructure, and operations to support the productivity, and decision making of Ripple's Account Management and Delivery teams Define segmentation, capacity and coverage model and cadence of review in collaboration with Account Management & Delivery team leaders Manage customer distribution and capacity planning across all segments to ensure the best possible experience for our customers Develop insights into our customers' health so we can detect early signals of at-risk renewals and identify upsell opportunities Develop and lead business review cadence and processes Define goals and performance compensation targets for account managers in alignment with overarching strategy and goals Establish an operating rhythm of the business aligning people and processes to ensure the organization runs effectively and efficiently Own measurement of teams and accounts performance against goals and objectives Perform quantitative analysis to deliver meaningful insights around retention and expansion, proactively report on trends and make suggestions for improvement Partner with Account Management & Finance teams on the execution of post-sales activities, including contract management, billing & invoice management, and customer tracking WHAT WE'RE LOOKING FOR: Advance degree in a related field 8-10 years of practical experience, including experience in Sales, Customer Success, or Finance operations, and operations consulting Ability to partner effectively with cross-functional stakeholders and influence successfully across organizational boundaries Natural curiosity and solutions-oriented mindset that leads to proactively coming to the table with creative solutions Able to effectively drive multiple projects to successful completion at the same time Data-driven and are not afraid to dig into the details to find the best solution while working in a diverse environment Enjoy collaborating across both the internal team and across the company Appreciate a data-driven approach to decision-making, with a willingness to take on new challenges Extensive experience with data management and an understanding of data transformation and visualization techniques to drive insights and data-driven decision making Proficiency in Salesforce, Confluence, Tableau, or similar platforms strongly preferred WHAT WE OFFER: The chance to work in a fast-paced start-up environment with experienced industry leaders A learning environment where you can dive deep into the latest technologies and make an impact Competitive salary and equity 100% paid medical and dental and 95% paid vision insurance for employees starting on your first day 401k (with match), fully paid parental leave, commuter benefits Generous wellness reimbursement and weekly onsite programs Flexible vacation policy - work with your manager to take time off when you need it Employee giving match Modern office in San Francisco's Financial District Fully-stocked kitchen with organic snacks, beverages, and coffee drinks Weekly company meeting - ask me anything style discussion with our Leadership Team Team outings to sports games, happy hours, game nights and more! WHO WE ARE: Ripple provides one frictionless experience to send money globally using the power of blockchain. By joining Ripple's growing, global network (RippleNet), financial institutions can process their customers' payments anywhere in the world instantly, reliably and cost-effectively. Banks and payment providers can use the digital asset XRP to further reduce their costs and access new markets. With offices in San Francisco, New York, London, Mumbai, Singapore, So Paulo, Reykjavk, Washington D.C. and Dubai, Ripple has more than 300 customers around the world.Ripple is an Equal Opportunity Employer. We're committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance. Please find our UK/EU applicant privacy notice here .

 
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