Resolution Engineer (Python/Django) REMOTE

Company: RealPage, Inc
Location: Philadelphia, Pennsylvania, United States
Type: Full-time
Posted: 01.MAY.2021
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WHO WE ARE RealPage is changing the technology real estate industry and our teammates know how to think big and leave their mark. If you wa...



RealPage is changing the technology real estate industry and our teammates know how to think big and leave their mark. If you want to join a globally progressive and inclusive company devoted to excellence, we are looking for you!

We are the leading global provider of software and data analytics to the real estate industry. We navigate clients toward the right decisions with data and technology insights they can only get from RealPage. Serving our clients is our highest priority and RealPage teammates are our greatest asset.

Come join a team where your work makes an impact every day!


Security, energy management, asset protection, and automation efficiencies...these are a few of our favorite things.

STRATIS IoT is actively seeking an experienced and passionate developer to join its engineering teams who are creating & molding the next generation of smart building technology. Our diverse family is made-up of adventurous, multifaceted individuals who bring what they've learned through various walks of life to improve our products.

Located in the former East Falls community theatre in the East Falls neighborhood of Philadelphia, STRATIS is widely considered one of the best-kept secrets in emerging technology. Since 2014, we have been the leader in smart apartments for multifamily.

We were named one of Entrepreneur Magazine's 'Best Companies in America' two years in a row, #740 on Inc. Magazine's list of 5000 'fastest-growing companies' in 2019, and our CEO, Felicite Moorman, was Ernst & Young's 2017 local and regional Entrepreneur of the Year.

As the only system of its kind built for the complexities of multifamily building management, we are leading the global movement for smart cities in the urban and residential sectors. To date, STRATIS has been installed in over 30,000 units in Japan and Europe, and in over 350,000 units across 46 states in the U.S.


As a Resolution Engineer, you should have at least two years of experience in the field (not counting co-ops and school), addressing real-world challenges. You will utilize your experience to assist our customer support teams in real-time issue resolution.

This role is focused on real-time client interaction and assistance, investigation into issues that end users are encountering with either our mobile application or web apps. This role will debug and resolve issues as able, constantly learning from other engineers so that they become a strong buffer between Support Engineering and the development teams.


  • Love what you do & be an integral part of our family that is forging a new path in IoT technology;
  • Continually be on-call for high-touch, client interactions / resolutions;
  • Debug cross-platform software products on web, tablet, and mobile;
  • Own small-to-medium-sized resolutions from technical design through completion;
  • Focus on a seamless user experiences to control connected-hardware such as locks, access control, thermostats, lights, & leak detection;
  • Write clean, correct code incorporating feedback from code reviews - consistently follow best practices;
  • Provide helpful and clear feedback to peers in code reviews;
  • Fully understand tools used by the team and be able to assist others if needed;
  • Able to interpret and follow requirements and be comfortable raising questions or issues with proposed solutions, and actively assists in clearing a path to gaining solutions;
  • Contribute to support and support-engineering resolution documentation and tooling;
  • Deliver tested resolutions into the QA process that appear to be well-baked and bug-free;
  • Take the initiative to fix small problems before being asked, without compromising progress on assigned tasks;
  • Foster a 'shipping' culture by collaborating with team members, understanding deadlines and expectations, and identifying roadblocks early;
  • Persistent in the face of challenges; dispatch them efficiently, pulling in others as necessary, all while requiring minimal direction/oversight;
  • Demonstrate knowledge our infrastructure and build systems;
  • Understand and utilize our production deployment systems;
  • Build both deep and broad knowledge about our system;
  • Make well-reasoned design decisions, recognizing tradeoffs and considering priorities;
  • Seek mentoring opportunities with other colleagues;
  • Understand the product vision - including the business area, customer personas, and priorities - supported by their team;
  • Empathize with users and use that empathy to guide decision-making;
  • Proactive in communication with clients and colleagues - support and support-engineering;
  • Identify potential problems/risks in your own work and the work of others. Propose solutions to problems identified;
  • Prioritize tasks well and synchronize with the team, project management, and product owner.


  • 2+ years software development experience with demonstrated feature contributions;
  • Ability to fulfill all the above job requirements;
  • Proficient with Python and Django;
  • Familiarity with React / React-Native;
  • Familiarity with REST APIs;
  • Be able to communicate professionally and effectively with high-touch end-users;
  • Quick to learn new, complex systems and technologies;
  • Excited to impact real people every day through your work.




At RealPage, we're always looking for talented professionals who thrive in a learning work environment that continually supports individual greatness. We foster a culture of innovation and creativity. It is the things you do that bring out the best of you and RealPage.

RealPage considers qualified applicants without regard to gender, sexual orientation, gender identity, religion, race, national origin, age, veteran, or disability status. We celebrate diversity and are committed to building an inclusive work environment where all teammates feel a sense of belonging while bringing their authentic self to the table and being valued for it.

Apply Now


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