Quality Assurance Analyst

Company: NCR
Location: Not Specified, Not Specified, United States
Type: Full-time
Posted: 06.NOV.2018


About NCRNCR Corporation (NYSE: NCR) is the global leader in consumer transaction technologies, turning everyday interactions with businesse...


About NCRNCR Corporation (NYSE: NCR) is the global leader in consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables nearly 700 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. NCR solutions run the everyday transactions that make your life easier. NCR is headquartered in Atlanta, Georgia, with nearly 30,000 employees and does business in 180 countries.

We are seeking a strong Senior Quality Assurance Consultant who can leverage their knowledge of technology, systems and test related processes to help build new and innovative services and solutions for NCR Digital. We are looking for someone who utilises their deep technical knowledge and broad in-field experience, to help drive innovative uses for technology, operational efficiencies and to help create differentiated experiences for our customers.


+ Working closely with software development and technical teams within the Digital Organisation to improve product quality and drive great assurance at all stages of the project lifecycle

+ Design the test strategy for each digital engagement and communicate it to customers and other stakeholders

+ Participate in the test execution process to ensure all our services and solutions meet the highest possible standards

+ Analyse and understand solution requirements, architecture, technical designs and processes to define necessary scope of testing

+ Ensure Lab/Environment/Network and created and managed appropriately

+ Ensure full traceability and coverage of test scripts

+ Write test scripts that meet the solution requirements

+ Develop and promote quality testing practices and ensure these are followed

+ Contribute to detailed estimates for proposals and budgeting purposes

+ Manage defects working with developers and SME?s to help them understand the severity and priority of the defects

+ Participate when required in formal meetings with customers and subcontractors

+ Organise and support client testing sessions as necessary

+ Document test process and able to create test progress reports

+ Ensure that testing activities and deliverables are accurate and correctly reflect the quality of the software, using JIRA/HP ALM to record test results and track defects

+ Managing UAT feedback, acting as an interface between the customer and development teams

The ideal candidate for this role will exhibit the following characteristics and can demonstrate the following experience:

+ Ability to think strategically and communicate effectively with all levels of management.

+ Ability to demonstrated management and leadership skills and support the wider NCR Digital team.

+ Ability to effectively participate in multiple projects, have excellent attention to detail, and work effectively under deadlines.

+ Ability to present technical concepts in an uncomplicated manner confidently to an executive audience with well-summarized, concise information.

+ Strong analytical skills and ability to make data driven decisions.

+ A growth mindset and a passion to constantly learn and improve.

+ Interested in emerging technologies (IoT, Artificial Intelligence, Machine Learning, Blockchain, etc.)

+ Passionate about working collaboratively, openly sharing and building collective knowledge within the team.

+ Strong trouble shooting skills

+ Strong customer focus and willing to travel to customer site

+ Takes responsibility/ownership of all QA processes

+ Proactively removes blockers to ensure that work is delivered

+ Has high standards and is committed to quality and is therefore willing to challenge colleagues and to constantly question their own approach

+ Proven experience in a multi-application Quality Assurance role

+ Ability to travel internationally

+ Experience in the Retail, Hospitality and Financial Services very desirable experience

+ Well versed and showing interest in QA Best Practices, with strong knowledge and experience of fundamental QA methodologies

+ SQL Query experience and QA automation expertise is regarded as a plus

+ Experience in volume and performance testing

+ Experience of test management tools such as QC, HP ALM and JIRA

Competencies/Skills Required:

+ At least 5 years QA experience

+ Degree in Computer Science, Software Engineering or related subject, or equivalent work experience.

+ Professional qualifications in Quality Assurance is desirable

+ Have experience in one or more areas (Digital/Mobility, Customer/User experience, API and Microservices, Search, Content Management, DAM, Commerce, CRM, Order management, Analytics, Cloud and SAAS/PAAS platforms)

+ Understand the concepts of Lean approaches and the details of Agile methodologies and related methods, and can apply in the context of service delivery

+ Have a proven pedigree of leading large digital projects

EEO StatementIntegrated into our shared values is NCR?s commitment to diversity. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. NCR does not discriminate in employment based on sex, age, race, color, creed, religion, national origin, disability, sexual orientation, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.Statement to Third Party AgenciesTo ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.

We are NCR. We power incredible experiences that make life easier. We're changing the way you bank, shop, eat and travel, enabling nearly 700 million transactions daily. How do we do it all? With iNCRedible people like you. A career here means embracing our culture and shared values, always seeking new adventures, and carving your own path. We've been around more than 130 years and we're just getting started. Join us as we build the future of omnichannel experiences, and have fun doing it!

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