Project Manager

Company: Happiest Minds Technologies Limited
Location: Not Specified, Not Specified, United States
Type: Full-time
Posted: 19.AUG.2021
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Summary

About Happiest Minds Technologies Limited Happiest Minds Technologies Limited (NSE: HAPPSTMNDS), a Mindful IT Company, enables digital tran...

Description

About Happiest Minds Technologies Limited

Happiest Minds Technologies Limited (NSE: HAPPSTMNDS), a Mindful IT Company, enables digital transformation for enterprises and technology providers by delivering seamless customer experiences, business efficiency and actionable insights. We do this by leveraging a spectrum of disruptive technologies such as: artificial intelligence , blockchain , cloud , digital process automation , internet of things , robotics/drones, security , virtual/augmented reality , etc. Positioned as 'Born Digital . Born Agile', our capabilities span digital solutions, infrastructure, product engineering and security. We deliver these services across industry sectors such as automotive, BFSI, consumer packaged goods, e-commerce, edutech, engineering R&D, hi-tech, manufacturing, retail and travel/transportation/hospitality.

A Great Place to Work-Certified™ company, Happiest Minds has its operations in the U.S., UK, Canada, Australia and Middle East.

Job description :

Position : PM /Delivery

Location : Austin/ Remote

Agile/SAFE PM

  • Manage one or several concurrent contracts and budgets with annual revenue of $2M-$5M (without incentives)
  • Execute contracts for compliance and client satisfaction
  • Understand client preferences and program deliverables
  • Drive, manage, monitor, and report the timely delivery of program results
  • Ensure and facilitate the highest standard of customer service and satisfaction
  • Direct management and development of program staff in San Antonio office
  • Project management
  • Direct and coordinate cross-functional teams (engineering, marketing, software development)
  • evelop program processes and make recommendations for improvement
  • Technical document review (Project Scope, Manual and Associated Documents).
  • Assemble data for invoicing and project reporting activities.
  • Identify and escalate program issues in a timely manner to the appropriate level of management

Education/Requirements:

  • Relevant work experience plus 5-8 years project management
  • 2+ years people management
  • Bachelor's degree
  • Experience troubleshooting problems, finding and implementing solutions
  • Highly organized with attention to detail
  • Strong customer service experience and focus
  • Works, under the leadership of our Technical managers, with the appropriate experience, knowledge, and skillsets to interact with various client stakeholders
  • Help the Support team solve complex Salesforce issues quickly.
  • Provides hands-on daily management of the Technical staff
  • Monitors Salesforce releases and assess impact to our products/code
  • Monitor the health of Salesforce Orgs and perform/lead regular cleanup to meet the Governor limits
  • Perform technical design and code reviews.
  • Drives customer escalated issues and all efforts towards an effective resolution
  • Provide development estimates for Changes/new Work that are requested by the client teams.
  • Provides technical guidance and design to the team when needed.
  • Deep understanding of the product solutions and business drivers to support prioritization and management of work in accordance to business needs
  • Identifies and solves for evolving gaps and emerging needs in skills, processes, tools, and capacity to support a scalable, cost-effective team
  • Collaborates with internal stakeholders and partners on emerging products, skills, and technologies
  • Implements, monitors, and identifies opportunities for improvement to ensure a positive customer experience.
  • Leads a team of Developers who work on our home-grown Salesforce-based applications.
- provided by Dice

 
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