Project Executive - Business Process Outsourcing (BPO)

Company: IBM
Location: Houston, Texas, United States
Type: Full-time
Posted: 29.AUG.2021


IntroductionAt IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell...


IntroductionAt IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.Your Role and ResponsibilitiesDo you have a track record of exceptional delivery, expanding executive relationships, driving innovative solutions? Are you excited to drive value for your clients? Do you enjoy working with new technologies and finding new ways to innovate solutions with your client. Then Read on ---- IBM Global Business Services is hiring a Project Executive with subject matter expertise in Industrial markets and business process outsourcing.You will have the responsibility to develop account strategies, define innovative solutions leveraging the best of IBM technology and implement solutions that drive real value to our clients and profitable revenue growth for IBM. You will collaborate with the best resources in technology and business process outsourcing to advance relationship development in your assigned account(s).Relevant experience desired:+ Demonstrated expertise in at least one of the following areas: Finance & Accounting, Procurement, Talent Acquisition and HR Services processes including best in class performance and leading practices+ Deep understanding of at least one of the following industries: Aerospace and Defense, Automotive, Chemicals and Petroleum, Industrial Products and/or Electronics+ First hand experience in the sale or delivery in at least one of the following relevant technologies : Artificial Intelligence, Blockchain, IoT, and/or Robotics Process Automation+ Successful track record of managing account(s) relationships, growing revenue and profit and expanding executive relationships of greater than $10M in annual revenue and total contract value of $30M+ Proved track record in delivering business process outsourcing arrangements, shared service development and offshoring+ You have a demonstrated track record of expanding client relationships including at the 'C' suite levelResponsibilities include:+ Manage the delivery of key outsourcing account or portfolio of accounts where IBM currently provides business process outsourcing services+ Serve as a member of the Cognitive Process Services (CPS) leadership team, contributing to refinement of business practices, development of winning value propositions, and assisting with offering development+ Deliver to /exceed Revenue and Gross Profit targets for assigned account or accounts and expand revenue and gross profit by through project change requests+ Seek out new opportunities within assigned accounts to expand IBM's footprint across our CPS capabilities+ Build client relationships and build a pipeline of additional opportunities within your assigned account or accounts+ Maintain business controls for pipeline reporting, delivery, and accounting in accordance with IBM's policies and practices+ Generate repeat sales at assigned client and support sales efforts of the practice+ Establish and manage trusted advisor relations with key clients+ Contribute to thought leadership and point of view materials aligned within a select domainRequired Technical and Professional Expertise+ Minimum of 3 years experience in delivering business process outsourcing services as a delivery project executive or operations lead+ Minimum of 5 years experience in driving successful revenue generating business process outsourcing as a project executive or account manager+ Minimum of 3 years experience working in or with Aerospace and Defense, Oil and Gas, Chemicals, Automotive, Electronics or Industrial Products+ Minimum of 5 years experience in business process design, component business architecture implementing re-imagined business process utilizing technology and leading practices+ Demonstrated track record of selling incremental services at the 'C-suite' level+ Demonstrated leadership skills managing in a matrix environment on-shore, near-shore and off-shore delivery resources+ Readiness to travel up to 75%Preferred Technical and Professional Expertise+ 10 years experience in consulting, preferably from one of the big four+ First hand understanding and or experience implementing one of the following technologies: IoT, Blockchain, Artificial Intelligence, or Robotic Process Automation+ First hand experience with Agile development methodology or Garage methodology+ Demonstrated thought leadership in a key component of business process outsourcing+ Proficient use of Microsoft Office toolsAbout Business UnitIBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.Your matters to you when you're looking for your next career challenge?Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities - where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust - where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.Impact. Inclusion. Infinite Experiences. Do your best work ever.About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.Location StatementIBM offers a wide range of resources for eligible IBMers to thrive both inside and outside of work. In addition to a competitive benefits program consisting of medical and life insurance, retirement plans, and time off, eligible employees may also have access to:*12 weeks of paid parental bonding leave. Family care options are also available to support eligible employees during COVID-19.*World-class training and educational resources on our personalized, AI-driven learning platform. IBM's learning culture supports your restless attitude to grow your skills and build the depth and scale of knowledge needed to achieve your career goals.*Well-being programs to support mental and physical health.*Financial programs that empower you to plan, save, and manage your money (including expert financial counseling, 401(k), IBM stock discount, etc.).*Select educational reimbursement opportunities.*Diverse and inclusive employee resource groups where you can network and connect with IBMers across the globe.*Giving and volunteer programs to benefit charitable organizations and local communities.*Discounts on retail products, services, and experiences.This position is eligible for participation in an IBM sales incentive plan. Actual incentive opportunity will be based on performance and the eligible Target Incentive, as addressed in the applicable plan, all of which is subject to change.We consider qualified applicants with criminal histories, consistent with applicable law.Being is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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