Production/Platform Support Engineer

Company: Synechron
Location: Charlotte, North Carolina, United States
Type: Full-time
Posted: 24.SEP.2020
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We (Synechron, Inc) are looking to hire for Data Lake Platform Support role. This role is long-term and are based in Charlotte Chandler Summ...


We (Synechron, Inc) are looking to hire for Data Lake Platform Support role. This role is long-term and are based in Charlotte Chandler Summit, NJ About Synechron Synechron is one of the fastest-growing digital, business consulting technology firms in the world. Specialized in financial services, the businessrsquo focus on embracing the most cutting-edge innovations combined with expert knowledge and technical expertise has allowed Synechron to reach 500+ million in annual revenue, 8,000 employees and 18 offices worldwide. Synechron is agile enough to invest RD into the latest technologies to help financial services firms stand at the cutting-edge of innovation yet, also large enough to scale any global project. Learn more at Synechron draws on over 15 years of financial services IT consulting experience to provide expert systems integration expertise and technical development work in highly-complex areas within financial services. This includes Enterprise Architecture Strategy, Application Development Maintenance, Quality Assurance, Infrastructure Management, Data Analytics and Cloud Computing. Synechron is one of the worldrsquos leading systems integrators for specialist technology solutions including Murex, Calypso, Pega, and others and also provides traditional offshoring capabilities with off-shore development centres located in Pune, Bangalore, Hyderabad, and Chennai as well as near-shoring capabilities for European banks with development centres in Serbia. Synechronrsquos technology team works with traditional technologies and platforms like Java, C++, Python, and others as well as the most cutting-edge technologies from blockchain to artificial intelligence. Learn more at httpsynechron.comtechnology Role Data Lake Platform Support Location Charlotte, NC or PhoenixChandler, AZ or Summit, NJ Duration Long Term Project Total Positions 15 Job Description bullProvide operational day to day production support for the Enterprise Data Lake during US hours bullAvailability, Monitoring and Control bullPAC2000 tracking and monitoring bullManage monitoring toolssystems viz. AutoSys for batch and application availability bullExecute manual and automated monitoring for batch and application failures bullMonitor platform health dashboards (Grafana, Splunk) bullExecute proactive monitoring and checks to identify potential incidents for edge nodes as well as Hadoop Cluster bullManage incident-triggered ticket and assign it to the appropriate queue bullIncident and Problem Management bullMonitor and respond to system alerts bullAcknowledge to incident and tickets bullExecute triage and confirmation to facilitate accurate response to incident bullEngage owners, escalate and coordinate efforts for restoration of incidents causing system unavailability bullEngage owners for restoration of low-level incidents bullCreate problem tickets for high level incidents bullManage appropriate responses to open problem tickets including assigning the ownership bullDrive completion of RCA and corrective actions bullPreventive Maintenance Support bullCoordinate windows and communications regarding planned downtime and maintenance events bullManage monitoring and communication for major platform events Thanks Regards Vikarant Kumar

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