Principal Consultant - Digital Operating Model

Company: Information Services Group
Location: Not Specified, Pennsylvania, United States
Type: Full-time
Posted: 29.MAR.2021


DescriptionThe challenge of today's IT environment is to be able to rapidly develop and release new capabilities while keeping stability acr...


DescriptionThe challenge of today's IT environment is to be able to rapidly develop and release new capabilities while keeping stability across the environment. Various rates of change in business need require an understanding of how value is defined, services are architected and consumed, and how work flows across delivery to meet the needs of the business and consumer.A Digital Operating Model Consultant helps our clients visualize the future state way of working, define how the organization will work, and support the transformation and adoption. In this role, you will help clients envision their future operating model, often product-oriented, define the right governance and strategic functions, and create a flexible model for IT to operate in an agile, flexible, resilient model. You will help them design and realize a way of working that allows them to achieve product-specific business value, learn how to continuously iterate and improve that value by incorporating real customer feedback and insights, and successfully define organization and culture change strategies needed to lead the client through the significant change needed by both the IT and Business organizations.You will use ISG core frameworks and delivery approaches for operating model discovery, strategy, design, and implementation. These frameworks and approaches are used to help the client successfully recognize how they should operate in the future, what people, process and technology is needed to enable that future state, and how to transform. This often includes a movement from function-based siloes using a short-lived "project" delivery approach to more Business and IT cross-functional teams delivering in more persistent teams "products" approach. This shift, from project to product, must contemplate all components of the operating model to succeed. For IT organizations, this means helping them create a digital backbone and shared components that enable product/persistent teams to adopt and use these services quickly, mindfully and sustainably. For software development and DevOps teams and the business, this means helping to develop, operate and improve the digital products that engage their end customers and partners.Through deep professional services engagements, the Digital Operating Model practice helps our clients define their target operating model strategy, including defining requirements and changes to their existing products/capabilities, delivery models, processes, people/workforce, and the business case to transform. We then coach and facilitate the execution, including the culture change, working with their leaders and teams to ensure that the model is successful and sustainable.We need consultants who can utilize their experience in Operating Model Design, product Management, Agile, DevOps and modern technology delivery models (as-a-Service, automation, etc.) along with ISG design methodologies to enable a client to transform their operating model to a flexible yet cost effective agile enterprise.Typical engagements the Digital Operating Model Principal Consultant will be involved in are:Workshops to inform clients about digital, operating model, enterprise agility, sourcing / provider ecosystems and organizational market trends and developmentsAssessment of existing operating model and delivery environmentTarget operating model design (capabilities/products, value streams, delivery models, shared service functions, partner ecosystem, organization / teams / skills, technology landscape (at a very high level), governance and performance management of the IT estate)IT and Digital Strategy developmentIT Governance and decision rights design & implementationPartner ecosystem strategiesSkills assessment and gap mitigation strategiesOrganization change management and culture changeOrganization designCoaching and facilitation in transformation to the new target operating modelThe Digital Operating Model Principal Consultant leads operating model engagements, often under the direction of a director or in collaboration with other transformation subjects, which may focus on a a specific area of the technology organization or may span widely across technology or even business operations components. This role may also support internal practice development and sales activities.Knowledge, Skills and Experience Qualifications 2+ years of digital operating model development and transformation3+ years of Product Management, Agile Development, Continuous Development in a DevOps environment, or Agile Coaching consulting or delivery experience; developing or delivering complex operational solutions including shared and business services is a plus.Product Management disciplines, with scaled movement to product-orientation, agile or DevOps a plus5+ years in Information Technology, working in a technical delivery role (applications or infrastructure related roles).Competency in the following key disciplines is desirable:Application Development Lifecycle Management techniques (SDLCs such as Kanban, SCRUM, SAFe, etc.)DevOps practices and CI/CD automation and continuous delivery disciplinesCloud computing and cloud-native applications development and managementUnderstanding of Service Lifecycle Management disciplines (Service Design, Service Transition, Service Operations, and Continual Improvement - ITIL, Cobit, IT4IT models)Modern architectures (microservices, APIs, integration layers, etc.) at a high levelKnowledge of Automation areas (RPA, Cognitive, AI, autonomation)Sourcing or working with third party service providersStrong presentation, verbal and written communication skills with the ability to articulate complex ideas in easy-to-understand business terms to all levels of management including senior leaders.Any experience with operating model design, organization design, organization change management or culture change is highly desirableKnowledge or experience in maturing technologies such as APIs, Open Source, Containers, Version Control environments, AI / Cognitive, Data Analytics, Blockchain and other digital capabilities is a plusDemonstrates expert knowledge with MS-Office suite of software applications and tools, including Microsoft Word, Excel, PowerPoint, MS Teams and MS Outlook.EducationBachelor of Arts or Science degree in a technical or scientific field or a business degree with relevant work experience.MBA/MS or other advanced degree(s) desirableCertificationsAgile, SAFe, Lean/Six Sigma and/or Scrum certifications desirableDevOps and/or DevOps Architecture certifications desirableAWS, Azure Cloud or Solution Architecture certification desirableDuties & ResponsibilitiesTravel is 30%-80% post Covid-19 travel restrictionsProvides consultation services to clients.Gains an understanding of client's current situation and environment by gathering needed information and using appropriate frameworks and models in the development of tailored material for decision-making purposes.Develops client specific operating model design materials.Participates as a principal or lead on engagements or as a key contributor on engagements in a given role and under the leadership of an engagement lead.Develops materials and conducts engagement delivery in both workshop and presentation style at all organizational levels.Uses expertise in collaboration with the team, including the client, to develop solutions specific to the client's identified problem and/or objective.Participates in operating model design, organizational design, and education within the areas of modern IT operations, including modern delivery models such as Agile and DevOps practices and techniques in a product-oriented environment.At ISG, we don't just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our clients, and our communities. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. ISG is proud to be an equal opportunity workplace and we are committed to creating an inclusive environment for all employees. The more diverse and inclusive we are, the better our work will be.

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