Platform Support- Data Lake

Company: Synechron
Location: Charlotte, North Carolina, United States
Type: Full-time
Posted: 24.SEP.2020


About Us Synechron is one of the fastest-growing digital, business consulting technology firms in the world. Specialized in financial servic...


About Us Synechron is one of the fastest-growing digital, business consulting technology firms in the world. Specialized in financial services, the businessrsquo focus on embracing the most cutting-edge innovations combined with expert knowledge and technical expertise has allowed Synechron to reach 500+ million in annual revenue, 8,000 employees and 18 offices worldwide. Synechron is agile enough to invest RD into the latest technologies to help financial services firms stand at the cutting-edge of innovation yet, also large enough to scale any global project. Learn more at http Synechron draws on over 15 years of financial services IT consulting experience to provide expert systems integration expertise and technical development work in highly-complex areas within financial services. This includes Enterprise Architecture Strategy, Application Development Maintenance, Quality Assurance, Infrastructure Management, Data Analytics and Cloud Computing. Synechron is one of the worldrsquos leading systems integrators for specialist technology solutions including Murex, Calypso, Pega, and others and also provides traditional offshoring capabilities with off-shore development centres located in Pune, Bangalore, Hyderabad, and Chennia as well as near-shoring capabilities for European banks with development centres in Serbia. Synechronrsquos technology team works with traditional technologies and platforms like Java, C++, Python, and others as well as the most cutting-edge technologies from blockchain to artificial intelligence. Learn more at httpsynechron.comtechnology httpsynechron.comtechnology20 Synechron on behalf of our client a leading financial corporation is seeking for Platform Support Engineer financial services space in - Charlotte, NC or PhoenixChandler, AZ or Summit, NJ Job Responsibilities Provide operational day to day production support for the Enterprise Data Lake during US hours Availability, Monitoring and Control. PAC2000 tracking and monitoring Manage monitoring toolssystems viz. AutoSys for batch and application availability Execute manual and automated monitoring for batch and application failures Monitor platform health dashboards (Grafana, Splunk) Execute proactive monitoring and checks to identify potential incidents for edge nodes as well as Hadoop Cluster Manage incident-triggered ticket and assign it to the appropriate queue Incident and Problem Management Monitor and respond to system alerts Acknowledge to incident and tickets Execute triage and confirmation to facilitate accurate response to incident Engage owners, escalate and coordinate efforts for restoration of incidents causing system unavailability Engage owners for restoration of low-level incidents Create problem tickets for high level incidents Manage appropriate responses to open problem tickets including assigning the ownership Drive completion of RCA and corrective actions Preventive Maintenance Support Coordinate windows and communications regarding planned downtime and maintenance events Manage monitoring and communication for major platform events Proactively monitoring the platforms as part of ongoing run support services to assess opportunities for improvement in efficiency and reliability, and presenting such opportunities to Wells Fargo management

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