Marketing Director, Competitive Intelligence and Strategic Insights

Company: Liberty Mutual Insurance
Location: Boston, Massachusetts, United States
Type: Full-time
Posted: 16.MAY.2019


Advance your career at Liberty Mutual Insurance- A Fortune 100 Company! Do you want to join a consumer insights team that uses actionable i...


Advance your career at Liberty Mutual Insurance- A Fortune 100 Company!

Do you want to join a consumer insights team that uses actionable insights and recommendations that drive marketing strategy? You will be responsible for monitoring shifts in industry trends in marketing, pricing, targeting, product offerings and emerging consumer needs and behavior. You will forecast future market conditions and work with the appropriate teams in Marketing and throughout Global Retail Markets to identify and address future business opportunities and challenges.

Key Responsibilities:
  • Serve as the marketing lead for various syndicated research studies including JDP, ComScore, Simmons and summarize trends and potential impacts to strategy
  • Monitor public announcements, industry reports, earnings calls, industry events/conferences, and internal reporting of each competitor and synthesize any new business dynamics or changes in strategy
  • Implement proprietary research and tracking studies to monitor insurance and consumer trends
  • Monitor consumer trends (outside of insurance) including purchase channel, media consumption, consumer spend, employment rates, employment type, income, home and auto ownership.
  • Track emerging market place trends including cryptocurrency, shared Economy, demographic shifts, privacy legislation, income inequality, urbanization and others to highlight potential impact to insurance or new product offerings
  • Identify and monitor emerging consumer trends in insurance including new product offerings, shopping rates, carrier satisfaction and customer communication channels that may impact how we approach product innovation, business strategy, or marketing
  • Build cross-functional relationships across several Global Retail Market teams to identify relevant trends and link Marketing strategy to Business strategy
  • Work closely with insights and trends partners to gather current competitive strategy and performance
  • Partner with internal teams and external data sources to create and maintain a comprehensive view of each competitor including new business lines, targeting, media spend, business performance, market share, pricing strategy and profitability to predict likely future competitive actions and potential implications to our marketing and/or business strategy
  • Apply highly advanced principles and concepts to lead the selection of the best primary and secondary research methodology.
  • Lead the analysis and interpretation of results, utilizing a broad understanding of statistical concepts; present findings, conclusions, and recommendations for actionable business plans that will address complex business problems and/or size market opportunities utilizing subject matter expertise based on an in-depth understanding of the business
  • Conduct long term planning and handles large-scale marketing studies that will determine the future direction of marketing
  • Manage vendor relationships to ensure cost-effectiveness and quality of deliverables, and negotiate contracts for the purchase of additional services from market research vendors


  • Bachelors degree with at least 10 years of business experience applying market research and database marketing analysis to business planning. Advanced business degree preferred.
  • Broad knowledge of different types of marketing research, including the benefits and limitations of each. Broad knowledge of marketing databases and querying tools.
  • Expertise in SPSS or SAS statistical program.
  • Demonstrated ability to interpret complex research results, apply them to business issues, and make strategic recommendations for action. Management experience desired.
  • Excellent oral and written communication skills. Ability to present in a clear, compelling fashion.
  • Proven ability to partner with and influence key business partners across diverse groups
  • Eager to contribute to a positive and collaborative team environment. Able to remain optimistic and positive in the face of setbacks. Curious and eager to learn and try new things.

Liberty Mutual is an equal opportunity employer. We embrace an environment that is free from all discrimination in the workplace, in its business, or by its vendors. Liberty Mutual values diversity and the differences and similarities of our employees. We foster a diverse and inclusive work environment that leads to better ideas, stronger teams and more innovative products and services for our customers. Learn more.


We value your hard work, integrity and commitment to positive change. In return for your service, its our privilege to offer you benefits and rewards that support your life and well-being. To learn more about our benefit offerings please visit:


At Liberty Mutual, we give motivated, accomplished professionals the opportunity to help us redefine what insurance means; to work for a global leader with a deep sense of humanity and a focus on improving and protecting everyday lives. We create an inspired, collaborative environment, where people can take ownership of their work; push breakthrough ideas; and feel confident that their contributions will be valued and their growth championed.

Were dedicated to doing the right thing for our employees, because we know that their fulfillment and success leads us to great places. Life. Happiness. Innovation. Impact. Advancement. Whatever their pursuit, talented people find their path at Liberty Mutual.

Apply Now


Free eBook

Loader2 Processing ...