Lead UX Content Designer - Raleigh

Location: Raleigh, North Carolina, United States
Type: Full-time
Posted: 06.JAN.2019


ConsenSys is a venture production studio and the leading technology firm in blockchain globally . We deliver products, solutions and platfor...


ConsenSys is a venture production studio and the leading technology firm in blockchain globally . We deliver products, solutions and platforms built using blockchain technology to transform how business is done in a complex network of buyers, suppliers and consumers.

Our teams are busy at work building the future of identity, financial markets, commerce, the music industry, security, infrastructure, and more. To accomplish this we've built out a flat organizational structure which we call the ConsenSys Mesh: a network of individuals & teams working autonomously towards the same goal. Our mission is to use these decentralized solutions to fundamentally reshape the economic, social, and political operating systems of the planet.

Are you passionate about decentralizing our future and taking control of how we evolve? Then join us! We are seeking passionate, determined, and resilient individuals who thrive in a self-directed, collaborative culture. Our technology is transforming global society and humanity - we welcome you to this exciting opportunity.

About the Product Design Circle

We're a group of product designers, design thinking facilitators, design researchers, and strategists in a remote, flat organization on a highly ambiguous and complex technological front line. We are decentralized and global, coming from many different backgrounds. We've been given an incredible opportunity to define how human behavior is going to happen on a new iteration of a massively important technology. We are building a world-class design practice that attracts people to partner with and build their ideas at ConsenSys. We help the broader community focus on people by amplifying the role and value of design, making Ethereum more accessible to everyone.

We are currently seeking a Lead UX Content Designer to join our Design System team and help us transform the way we communicate across all our products. As a content designer, you will write, edit, script, and curate compelling and clear content that helps customers understand and use decentralized applications. You'll track success, and make data-driven decisions for content changes. The right candidate will be passionate about helping others, "translating" technical concepts into simple, easy-to-follow content.

As a Lead UX Content Designer you will:

  • Be a key member of the Design System team, developing consistent vocabulary, voice, and tone to help address unique and emerging challenges in decentralized applications.
  • Collaborate with our researchers, designers, and product managers to create a framework and process for continuously improving and testing new content on our products
  • Work closely with our designers to put great copy at the heart of our design process
  • Develop guidance on global product copy, translation considerations, and accessibility
  • Experiment with different content formats and styles to deliver unique and delightful experiences
  • Drive continual content refinement and improvement through content experiments, user feedback, and analysis of performance metrics
  • Partner with product teams on in-app learning and troubleshooting moments
  • Create and refine the Design System documentation
  • Lead and scale a UX Content Design practice as we grow
  • What we ask for:

  • Proven and significant experience in working with a multidisciplinary team of researchers and designers to create outstanding content across a variety of platforms and products in an agile environment
  • Considerable track record in creating outstanding and engaging microcopy for user interfaces
  • You're great at helping your colleagues understand the importance and value of great copy. You are a strong advocate of putting user needs first, understand how content can make or break a product, and you're comfortable in building processes and frameworks to support the creation of great content.
  • Comfortable writing for multiple customer segments, using differing voices and tones
  • Degree qualified, preferably in English, Communications, Creative or Technical Writing. That being said, we care less about degrees and more about your track record.
  • 3+ years experience delivering compelling customer-focused content for a SaaS product
  • Excellent written and verbal communicator
  • Customer-focused, collaborative, and data-driven
  • Strong multi-tasking skills, and the ability to deliver high-quality content in a highly ambiguous emerging technology space
  • Comfortable working both in-person and virtually, across multiple timezones
  • Even better if:

  • You're interested in or have experience with decentralized applications and blockchain
  • You have experience at both large organizations and start-ups
  • You enjoy some amount of ambiguity and freedom to experiment
  • Worked with translations or in other countries
  • Interest or experience in blockchain technology
  • Perks of the Mesh

  • A dynamic startup environment. ConsenSys is a leader with vision in the blockchain space and we are absorbing a significant portion of the attention. This is both exciting and challenging, as we learn to scale our organization while adhering to the principles of decentralization.
  • Unlimited vacation
  • Decentralized culture. We offer a new way of structuring an organization: holacratic (non-hierarchical) meaning you are free from hierarchical restraints, working in an environment that truly encourages all levels of collaboration.
  • Remote work
  • Global reach. Connect with brilliant minds across 6 continents as we continue to grow and build a diversified culture.
  • Opportunities for the Decentralized Future

  • The forefront of a revolution. At ConsenSys we fundamentally believe that the next generation of technology presents an opportunity to craft a more just and equitable society.
  • Continuous learning. You'll be constantly exposed to new languages, frameworks and ideas from your peers and as you work on different projects -- challenging you to stay at the top of your game.
  • Deep technical challenges. The entire ecosystem is about 10 years old. Ethereum itself is still a toddler. For these platforms to scale to the order of millions or billions of users we have much work ahead. The team at ConsenSys is building technology platforms that can get us to those next thresholds of scale.
  • Entrepreneurial opportunities. We are always encouraging our community to push the boundaries with innovative dApps.
  • ConsenSys is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law.

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