IT Desktop Support Engineer

Company: Axoni
Location: New York, New York, United States
Type: Full-time
Posted: 03.MAY.2021
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Summary

We are experts in multiparty data and workflow solutions. Axoni was founded in 2013 with the goal of overhauling global financial markets in...

Description

We are experts in multiparty data and workflow solutions. Axoni was founded in 2013 with the goal of overhauling global financial markets infrastructure using distributed ledger technology. That vision has become a reality through intensive technology development and deep collaboration with the world's leading financial institutions.Our diverse team of experts across capital markets, derivatives, distributed systems, cryptographic research, and cloud development focuses every day on our goal of building solutions that will fundamentally change and improve how financial markets operate. We are building the next generation of capital markets technology and we are seeking talented, highly motivated professionals that want to be part of this once-in-a-career opportunity to drive the incredible changes coming to global capital markets from the advent of blockchain technology.About the Role:Axoni is looking for an IT Desktop Support Engineer to help support all functions related to our internal IT Operations. You will work directly with the IT Manager as well as our engineering and operations teams to support Axoni's IT Operations. You are someone who has experience in a cloud-first, SaaS-based environment, and has been a part of an IT Operations team during a company's high-growth period.This role reports directly to our IT Manager and is based out of our New York City office. Please note, for the safety of our teams, all employees are currently working remote.You will:Act as a point-of-contact for resolving internal IT issues Remediate or escalate issues involving our workstations, SaaS applications, and other needsAssist IT Manager in developing and deploying MDM solutions, software, and updates according to security policies and best practicesAssist IT manager on IT initiatives, including migrations, upgrades, and security reviewsPartner with our Information Security team to ensure that we are always improving the security posture of our environmentFacilitate onboarding & off-boarding: order and set up new laptops, set up and disable accounts as needed and automate this process over timeMaintain asset inventory of devicesDevelop and maintain IT-related documentation.You are:Organized, detail-oriented, and the ability to prioritize and work under pressure in a fast-paced environment You learn unfamiliar technologies quicklyDemonstrated, excellent communication skills, both verbal and writtenCollaborative and have a flexible style, with a strong team player approach and customer-service orientationYou have:A bachelor's degree from an accredited institution or 4+ years of directly related work experience2+ years experience with IT functions (start-up experience a plus)You have experience troubleshooting Windows and Mac devices, some familiarity with Linux Worked in a cloud based environment for a SaaS company Nice to haves:Experience using MDM solutions to manage groups of workstations (JAMF, InTune, and/or Canonical Landscape experience strongly preferred, experience with other MDM solutions a plus)Expertise administering SaaS applications, such as G Suite, Slack, Zoom, Atlassian, etc...Experience using a single-sign-on platform, such as OktaExperience working in an environment with operational standards and controlsSOC 2 experience strongly preferredExperience using AWS services, particularly IAMExperience with scripting, particularly around workstations (Bash and Powershell) and APIsIndividuals seeking employment at Axoni are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

 
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