Information Technology Service Desk

Company: Capstone Technology Resources, Inc. (Capstone)
Location: Portland, Oregon, United States
Type: Full-time
Posted: 29.MAR.2021
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Summary

***This is a one-year engagement at Coinbase, one of the leading Cryptocurrency/Blockchain technology companies in the world*** Mostly Remot...

Description

***This is a one-year engagement at Coinbase, one of the leading Cryptocurrency/Blockchain technology companies in the world*** Mostly Remote/WFH, but must go into the Portland office 5-8 times per month. We'll only consiider candidates who live within a reasonable driving distance from Portland.


What you'll be doing:

You'll serve as frontline support for on- and off-boarding of end user devices including MACs, Chromebooks, tablets, and mobile (ios and Android).


Responsibilities include:

• Account creation/removal

• Hardware/software configuration and shipping facilitation of employee-assigned computers

• Facilitation of new hire IT onboarding presentations and working sessions

• Basic hardware and software support for incredibly seasoned to novice users and everything in between

• Learn, document, and support new applications and IT procedures, always keeping a keen eye on opportunities to refine and increase quality and efficiency

• Coordinate with stakeholders to support on- and off-boarding processes

• Create detailed and impactful documentation and training materials for your peers and our end users


What we look for in you:

• Technical expertise on OSX, iOS, Chrome OS, and Android operating systems

• Senior agent level knowledge of Jira Service Desk, or similar ticketing system

• Mid-level networking knowledge and troubleshooting ability

• Strong attention to detail and strict adherence to compliance standards

• Able to move and setup hardware and peripherals around the office

• An adaptable, continuous learner, leveraging a growth mindset

• Strong administration experience with Google for Business, Atlassian, Okta, Jamf, Slack

• Demonstrable troubleshooting methodologies and root cause analysis

• Able to move and setup hardware and peripherals

• Excellent communication and time management skills

• Experience working with service and procurement vendors


Nice to haves:

• Remote-first support experience

 
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