Human Factors / UX Research- Collaboration Technology Group

Company: Cisco Systems, Inc.
Location: Milpitas , California, United States
Type: Full-time
Posted: 02.JAN.2020


What You'll Do At Cisco, we are transforming communication and collaboration in the workplace. Help us write the next chapter You'll be h...


What You'll Do

At Cisco, we are transforming communication and collaboration in the workplace.

Help us write the next chapter

You'll be helping us envision the future of AI-powered wearables and AV communication devices. Your work will impact millions of people every day. We are looking for a Human Factors Design Engineer to develop the overall HF Design strategy for a growing portfolio of devices.

Key Responsibilities:

  • Collaborate in product development with design and engineering teams from concept creation to feasibility stages to define the appropriate user interface and wearable fit specifications
  • Develop user study criteria and detailed methodology for hardware user interface, usability, fit, and comfort testing.
  • Execute user research and evaluation for design concept models on a diverse user population utilizing experimental data, anthropometric databases, and scientific publications.
  • Conduct statistical (qualitative and quantitative) analysis of data to formulate insights.
  • Visualize data and findings with clarity, concision, and inspired graphic presentation for non-technical partners.
  • Build trusted technical advisor relationships with Customers and leaders of various partner groups, linking the Cisco vision to relevant business strategies. Present and demonstrate technical solutions in a business meaningful way to all levels of the customer and Partner organisation.
  • Maintain a current and active working knowledge of worldwide human factors publications, standards, and both cognitive & physical heuristics.
  • Coordinate HFE vendors as needed
  • Hire, mentor, and lead junior HFE as needed .
  • Evangelize a user centered design approach across the organization
  • Chip in to a premier design culture - be curious, be hardworking, be inspired, inspire others....make stuff.

Who You'll Work With

You will work closely with industrial designers, UX designers, mechanical and systems engineers where you will plan, initiate and execute studies to drive sensor and mechanical interaction design and validation on various wearable and audio communication devices.

Who You Are

  • You are able to navigate the challenges of a wearable device development process with ease. You are able to negotiate on behalf of the user, but also understand business critical needs. You have the ability to work well with engineering, design and the business teams and understand the complexities of those relationships. You have the ability to lead discussions concerning usability issues and align partners for closure on risks and mitigations.
  • You are a critical thinker with excellent observational and active listening skills.
  • You have excellent visual, verbal, and written communication and presentation skills.
  • You have the ability to present the complex results of research in a rich compelling manner both verbally and visually.
  • You possess an aesthetic sensibility.
  • You are adept at multi-tasking and prioritizing multiple work streams and are able to balance the conflicting demands of product development, user testing, and launch planning.
  • You enjoy engaging with team members and value different perspectives. You are open to feedback and recognize the necessity of working together to get a product out the door.
  • You can work independently and excel in a dynamic, hands-on, multi-functional and creative corporate environment
  • Bachelor's or master's degree in Human Factors Engineering, HCI, Behavior Sciences, or related field.
  • Minimum 5 years of relevant Human Factors Engineering experience in wearables for consumer electronics or enterprise technology industry.

Work Location:

  • Accepting resumes in San Jose, CA

Please include:

  • A link to your portfolio and/or work samples which clearly show your ability to make wearable products interactive, comfortable, and delightfully usable.

Cisco Equal Opportunity

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

Why Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference. Here's how we do it.

We embrace digital, and help our customers implement change in their digital businesses. Some may think we're "old" (30 years strong!) and only about hardware, but we're also a software company. And a security company. A blockchain company. An AI/Machine Learning company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do - you can't put us in a box!

But "Digital Transformation" is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, we give our egos a break and we give of ourselves (because giving back is built into our DNA.) We take accountability, we take bold steps, and we take difference to heart. Because without diversity of thought and a commitment to equality for all, there is no moving forward.

So, you have colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!
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