GPS Specialist - Customer/Engagement Manager

Company: Deloitte
Location: Nashville, Tennessee, United States
Type: Full-time
Posted: 12.OCT.2018

Summary

Deloitte Services LP includes internal support areas such as Marketing and Communications, Human Resources/Talent, Information Technology, F...

Description

Deloitte Services LP includes internal support areas such as Marketing and Communications, Human Resources/Talent, Information Technology, Facilities Management, and Financial Support Services.

**GPS Specialist - Customer/Engagement Manager**

Location: Hermitage/Nashville, TN

If you are passionate about how digital technology is transforming business, plan your next career move with Deloitte s ITS Application Studios.

Deloitte s breadth, depth, and scale, combined with our relentless passion for innovation create powerful opportunities to help our clients and our own organization stay ahead of change, deliver impact that matters, and transform complexity and disruption into lasting value.

Our teams are already leveraging Artificial Intelligence, analytics and cutting-edge capabilities to transform how we serve clients and operate our business. Moreover, the team is also actively exploring nascent applications such as IoT, Blockchain and AR/VR.

**Work You ll Do:**

**Primary Duties**

General Responsibilities

+ Specialist Manager demonstrates deep specific technical knowledge, comprehensive skill sets, and relevant project experience.

+ Contribute to the best practices in their specialty.

+ Specialist Managers have relevant past project experience and possess experience in guiding small teams. Specialist managers are expected to be able to develop training mechanisms and have capabilities that will contribute to their specialist network and will be part of a COP.

+ Specialist Manager ensures that project needs are met by delivering deep skills, based on extensive past project experience; communicates with customer and project teams in area of expertise on a project by project basis.

+ Specialist Manager is responsible for overseeing and guiding the work of more junior team members along with executing work.

Product Responsibilities

+ Architects solutions within their subject matter for a single project/product/area of expertise.

+ Develops and integrates new business process and application design.

+ Completes configuration and scripting activities as needed on a project.

+ Develops comprehensive test plans and executes complex build activities.

+ Participates and leads, where appropriate,in deployment discussions and activities.

Decision Making/Judgment Required

+ Responsible for defining project-level approach/strategy on individual projects within their area of subject matter expertise.

+ Assists in defining & refining business requirements supporting development and project support.

+ Defines and directs the work of a more junior specialist on an individual project level under the coordination and guidance of an Engagement Manager.

+ Active participant in community of practice, providing input and leading threads.

+ Basic understanding of cost accounting and accounting principles.

+ Able to communicate clearly and concisely with all levels of the Client business organization.

+ Able to take a complex set of requirements and formulate functional specifications for development.

+ Able to define testing strategy, as needed, to support development and maintenance of assigned products.

Required Technical Skills

+ Basic understanding of SAP Professional services solution, (project systems, and sales & distribution modules)

+ Basic understanding of SAP Integration with Time & Expense, Fiori portal applications, and workflow.

+ System and data integration, transformation, monitoring, and systematic problem solving

+ Proficiency in software development lifecycle methodologies (i.e. Agile, KANBAN)

+ Functional/technical implementation across multiple products and platforms

+ Intermediate MS Office skills

Offshore and AMS Team Oversight

+ Manage daily progress and status of deliverables on projects and assignments.

+ Ensure that all project resources are focused on the effort they are aligned to.

+ Provide mentoring opportunities for offshore and AMS staff.

+ Promote effective teamwork and spirit of partnership.

**The Team**

Deloitte has revolutionized software and application delivery, creating a model that s scalable, cost-effective, and leverages a progressive and responsive talent structure. As Deloitte s primary internal development team, the application studios deliver innovative digital solutions to businesses, service lines, and industries with proven bottom-line results.

The 570 applications in Deloitte s enterprise application portfolio are created to solve highly complex business problems and lead in practitioner productivity in an increasingly mobile, interconnected, and rapidly evolving landscape. From true enterprise apps enhancing daily productivity to business-enabling systems, ITS Deloitte Application Studios teams enable Deloitte professionalsacross business linesto serve clients with distinction.

Information Technology Services (ITS) helps power Deloitte s success. ITS is the engine that drives Deloitte, which serves many of the world s largest, most respected organizations. We develop and deploy cutting-edge internal and go-to-market solutions that help Deloitte operate effectively and lead in the market. Our reputation is built on a tradition of delivering with excellence.

The ~2,200 professionals in ITS deliver services including:

Security, risk & compliance

Technology support

Infrastructure

Applications

Relationship management

Strategy

Deployment

PMO

Financials

Communications

Deloitte Application Studios (DAS)

Deloitte Application Studios (DAS) is the internal software and applications development team responsible for delivering leading-edge technologies to Deloitte professionals. Their broad portfolio includes web and mobile productivity tools which empower our people to log expenses, enter timesheets, book travel and more, anywhere, anytime. DAS enables our client service professionals through a comprehensive suite of applications across the business lines. In addition to application delivery, DAS offers full-scale design services, a robust mobile portfolio, cutting-edge analytics, and innovative custom development.

Category: Information Technology

About Deloitte

As used in this document, Deloitte means Deloitte LLP and its subsidiaries. Please see for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

 
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