Fall 2019 - Technical Support Engineer Intern - Customer Suc

Company: Consensys
Location: Boston, Massachusetts, United States
Type: Full-time
Posted: 07.SEP.2019

Summary

ConsenSys is a venture production studio and the leading technology firm in blockchain globally. We deliver products, solutions, and platfor...

Description

ConsenSys is a venture production studio and the leading technology firm in blockchain globally. We deliver products, solutions, and platforms built using blockchain technology to transform how business is done in a complex network of buyers, suppliers, and consumers.

Our teams are busy at work building the future of identity, financial markets, commerce, the music industry, security and infrastructure, and more. To accomplish this we?ve built out a flat organizational structure which we call the ConsenSys Mesh; a network of individuals & teams working autonomously and towards the same goal. If you are someone that thrives in a fast-paced environment where being self-directed, determined, and resilient is a requirement, we would love for you to join us

About Customer Success at ConsenSys:

The Customer Success team provides dedicated, tailor-made support solutions to emerging ConsenSys ventures. Being a newly formed function within ConsenSys, the Technical Support Engineer will have ample latitude in shaping and executing a shared customer success vision.

Perks of being part of a unique organization like ConsenSys:

- The forefront of a revolution. At ConsenSys we fundamentally believe that the next generation of technologies presents the opportunity to create a more just and equitable society.
- A dynamic startup environment. ConsenSys is a thought leader in the blockchain space and we are absorbing a significant portion of the mindshare. This is both exciting and challenging, as we learn to scale our organization while adhering to the principles of decentralization.
- Continuous learning. You?ll be constantly exposed to new languages, frameworks, and ideas from your peers and as you work on different projects -- challenging you to stay at the top of your game.
- Deep technical challenges. This entire ecosystem is about 10 years old. Ethereum itself is still a toddler. There is much work to be done before these platforms can scale to the order of millions or billions of users. ConsenSys is building the technology platforms that can get us to those next thresholds of scale.

About the role:

We are seeking a Technical Support Engineer intern who is capable of identifying technical needs and gaps. The candidate will work closely with Customer Success Leaders, Engineering team for the products he/she will be engaged to ensure the team meets all the internal and external commitments and it has the knowledge and capabilities to deliver best in class support to our customers.

Responsibilities will include:

- Hands-on technical support activities
- Act as an escalation point for customer complaints about the products she/he is engaged with
- As part of a global support team, working on establishing operational protocols and standards

 
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