Escalation/Technical Support Engineer

Company: Cisco Systems, Inc.
Location: San Jose , California, United States
Type: Full-time
Posted: 17.NOV.2019
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Summary

***Please Note: Those authorized to work in the United States without sponsorship are encouraged to apply.ship is required for this role due...

Description

***Please Note: Those authorized to work in the United States without sponsorship are encouraged to apply.ship is required for this role due to the nature of work***

What You'll Do

As a part of this team, you will have the opportunity to become a world leader in video conferencing technology. You will get the opportunity to work with cutting edge technology and follow products from prototypes to end of life. As a product owner, proactive work is a key for success in this role.




Typical Responsibilities:

  • Work together with TAC to resolve issues
  • Be a proud product owner and drive improvements when necessary
  • Maintain and gather technical information and specifications
  • Be proactive
  • Hold training sessions

If you are curious about how we work here at Oslo/Lysaker, please take a moment to view this video from our campus:






Who You'll Work With

Cisco is changing the way that we work, live, play and learn. If you desire to work with leading technology, matched by your drive to succeed in a collaborative and fast-paced global environment then the Cisco Development Organization is the right opportunity for you.

The Escalation team in the Cisco Webex Devices is located in Oslo, United States and Singapore. We are looking for a talented and motivated Engineer to fit the role as Product Specialist. If you are interested in audio, video, cameras, microphones, touch devices, gadgets and IP networks, and at the same time are interested in how it all works together, we want to talk with you!

We are looking for Engineers that can bridge the gap between our customers, the Technical Assistance Centre (TAC) and our engineering team. You are passionate about technology and therefore have a desire to continuously learn more and stay up-to-date with the latest in this field. You have a curious, thorough and a scientific mindset, and is not afraid to present Cisco in front of customers. As part of the Escalation team you will be able to work with audio/video/hardware engineers to drive issues reported in the field to a resolution.




Who You Are

  • B.Sc. / B.Eng. / M.Sc. / M.Eng. / Ph.D. from a top ranked University with a degree in the areas of Computer Science or Electrical Engineering.
  • Experience with troubleshooting IP networks and/or audio/video devices.
  • Graduated with an undergraduate or graduate level degree within 24 months of start date
  • Ability to live and work in San Jose with no additional visa sponsorship from Cisco
  • Must be fluent in English
  • Some travels and flexible working hours will be expected





Cisco Equal Opportunity

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.




We Are Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference. Here's how we do it.

We embrace digital, and help our customers implement change in their digital businesses. Some may think we're "old" (30 years strong!) and only about hardware, but we're also a software company. And a security company. A blockchain company. An AI/Machine Learning company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do - you can't put us in a box!

But "Digital Transformation" is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, we give our egos a break and we give of ourselves (because giving back is built into our DNA.) We take accountability, we take bold steps, and we take the difference to heart. Because without diversity of thought and a commitment to equality for all, there is no moving forward.

So, you have colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool. - provided by Dice

 
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