Delivery Manager/Project Manager

Company: Happiest Minds Technologies Limited
Location: Not Specified, Not Specified, United States
Type: Full-time
Posted: 19.AUG.2021
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Summary

About Happiest Minds Technologies Limited: Happiest Minds Technologies Limited (NSE: HAPPSTMNDS), a Mindful IT Company, enables digital tran...

Description

About Happiest Minds Technologies Limited:
Happiest Minds Technologies Limited (NSE: HAPPSTMNDS), a Mindful IT Company, enables digital transformation for enterprises and technology providers by delivering seamless customer experiences, business efficiency and actionable insights. We do this by leveraging a spectrum of disruptive technologies such as: artificial intelligence, blockchain, cloud, digital process automation, internet of things, robotics/drones, security, virtual/augmented reality, etc. Positioned as Born Digital . Born Agile, our capabilities span digital solutions, infrastructure, product engineering and security. We deliver these services across industry sectors such as automotive, BFSI, consumer packaged goods, e-commerce, edutech, engineering R&D, hi-tech, manufacturing, retail and travel/transportation/hospitality.
A Great Place to Work-Certified™ company, Happiest Minds is headquartered in Bangalore, India with operations in the U.S., UK, Canada, Australia and Middle East.

Delivery Manager/Program Manager - Agile/SAFE

Client Location: Austin, TX (Remote option available)

We have this position open for both FTE and C2H

• Manage one or several concurrent contracts and budgets with annual revenue of $2M-$5M (without incentives)
• Execute contracts for compliance and client satisfaction
• Understand client preferences and program deliverables
• Drive, manage, monitor, and report the timely delivery of program results
• Ensure and facilitate the highest standard of customer service and satisfaction
• Direct management and development of program staff in San Antonio office
• Project management
• Direct and coordinate cross-functional teams (engineering, marketing, software development)
• Develop program processes and make recommendations for improvement
• Technical document review (Project Scope, Manual and Associated Documents).
• Assemble data for invoicing and project reporting activities.
• Identify and escalate program issues in a timely manner to the appropriate level of management

Education/Requirements:
• Relevant work experience plus 5-8 years project management
• 2+ years people management
• Bachelor's degree
• Experience troubleshooting problems, finding and implementing solutions
• Highly organized with attention to detail
• Strong customer service experience and focus
• Works, under the leadership of our Technical managers, with the appropriate experience, knowledge, and skillsets to interact with various client stakeholders
• Help the Support team solve complex Salesforce issues quickly.
• Provides hands-on daily management of the Technical staff
• Monitors Salesforce releases and assess impact to our products/code
• Monitor the health of Salesforce Orgs and perform/lead regular cleanup to meet the Governor limits
• Perform technical design and code reviews.
• Drives customer escalated issues and all efforts towards an effective resolution
• Provide development estimates for Changes/new Work that are requested by the client teams.
• Provides technical guidance and design to the team when needed.
• Deep understanding of the product solutions and business drivers to support prioritization and management of work in accordance to business needs
• Identifies and solves for evolving gaps and emerging needs in skills, processes, tools, and capacity to support a scalable, cost-effective team
• Collaborates with internal stakeholders and partners on emerging products, skills, and technologies
• Implements, monitors, and identifies opportunities for improvement to ensure a positive customer experience.
• Leads a team of Developers who work on our home-grown Salesforce-based applications.

- provided by Dice

 
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