CX Strategy & Planning Manager

Company: Cisco Systems, Inc.
Location: San Jose , California, United States
Type: Full-time
Posted: 17.NOV.2019


What You'll Do At the center of organizing and driving critical customer and partner transformation programs for CX, you will be responsibl...


What You'll Do

At the center of organizing and driving critical customer and partner transformation programs for CX, you will be responsible for orchestrating & leading high impact Partner value exchange strategies to help transition the business and employees through this transformation. You will be responsible for developing and leading CX Partner economic models and value exchange strategies and programs to drive recurring revenue growth.

Specific responsibilities include:

Develop and recommend a Partner value exchange strategies to support workstream and method(s) success interlock with other workstream/methods

Working with CX Portfolio teams and Cisco partners to understand economic drivers and create, manage, and execute recommendations, aligned to the overall strategy, including but not restricted to impact assessment, executive engagement, stakeholder management, training, communications, and business readiness

Develop detailed impact assessments & change plans for workstream(s) for audiences both within and outside of CX.

Conduct competitive market assessments and modeling.

Data and Financial modeling to optimize partner value exchange requirements.

Demonstrate business knowledge and problem solving skills to lean-in and identify innovative & creative change approaches for major business risks, obstacles or inhibitors,

Provide weekly reporting and status tracking.

Who You'll Work With

The Customer Experience (CX) organization is evolving its operating model to deliver value to customers throughout their lifecycle and supporting Cisco's transition to a recurring revenue model. The new model will be rooted in the vision of "delivering the best customer experience in the industry that accelerates success for our customers and profitable growth for Cisco and our partners".

Who You Are

You are seasoned, experienced Business Development or Channel leader, holding a Bachelor's degree and has 8-10+ years' experience in leading partner programs or business development management projects

Demonstrated ability to lead multiple, large projects and prioritize deliverables with high quality and on-time delivery

Able to work effectively at all levels and functions of an organization, to influence others and move toward a common vision or goal

You can deliver results through highly ambiguous, complex cross-functional and global teams. You are a flexible and resilient leader with the ability to gain consensus among others and handle sensitive situations

Ability to collaborate effectively to accomplish assignments with minimal supervision, including strong capacity to partner, work horizontally and bring multiple resources together to accomplish shared goals

Proven program analytical, data management, program/project management skills, including excellent verbal and written communications, facilitation, problem solving, analytical, and presentation abilities

Strong eye for business, leadership and influencing skills

Comfortable with ambiguity and ability to navigate organizations and people through large-scale change at a rapid pace.

Ability to educate the business on the value of change management and build strategic partnerships and trusted advisor relationships at all levels of the organization

Energetic, passion to learn and wants to have fun while driving one of the largest transformations at Cisco!

Desired Skills

Channel/Partner go-to-market experience.

Knowledge of Customer Experience (formerly Services) business.

Financial and data analytics.

Additional knowledge of Customer Success ideal

MBA, Finance, Strategy & Planning.

We Are Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference. Here's how we do it.

We embrace digital, and help our customers implement change in their digital businesses. Some may think we're "old" (30 years strong!) and only about hardware, but we're also a software company. And a security company. A blockchain company. An AI/Machine Learning company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do - you can't put us in a box!

But "Digital Transformation" is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, we give our egos a break and we give of ourselves (because giving back is built into our DNA.) We take accountability, we take bold steps, and we take difference to heart. Because without diversity of thought and a commitment to equality for all, there is no moving forward.

So, you have colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool.

#LI-CD1 - provided by Dice

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