Customer Success Manager (New York)

Company: Genesis Global Trading, Inc.
Location: New York, New York, United States
Type: Full-time
Posted: 13.AUG.2021

Summary

About GenesisGenesis is a global leader in institutional digital asset markets. We provide a single point of access for digital asset tradin...

Description

About GenesisGenesis is a global leader in institutional digital asset markets. We provide a single point of access for digital asset trading, derivatives, borrowing, lending, custody and prime brokerage services. Genesis facilitates billions in trades, loans and transactions on a monthly basis. We have a proven track record driving results for some of the largest digital asset-focused hedge funds, quant funds, family offices, VC's, market makers and exchanges.Join Our Team Genesis is expanding to solve some of the toughest challenges in digital asset financial markets.About This Role - Customer Success Manager (New York) Genesis Trading is seeking a Customer Success Manager to support the Genesis Prime technology platform that provides an integrated user experience for clients to trade, borrow, lend, and store digital assets. The Customer Success Manager will be on the frontlines interacting with clients, including onboarding new clients, providing support for issues of varying complexity, and managing the client feature pipeline. The Customer Success Manager will have excellent written and verbal communication skills, and a thoughtful approach to working with internal and external teams.Primary Responsibilities Direct interaction with clients to educate on and demonstrate platform functionality Work with internal sales, trading, and technology teams to troubleshoot issues Be the primary liaison between clients and the trading desk Capture and organize customer feedback Manage customer expectations and communication around upcoming features Requirements B.S. degree in STEM or related area 3+ Years in digital assets or capital markets industry Experience onboarding and supporting API and UI clients Presence to conduct client presentations or demos virtually and in-person Experience with issue tracking systems and SLAs Personal Attributes Strong interpersonal and communication skills Self-starter yet knows when to ask for help and works great in a team Strives to simultaneously achieve high-velocity and high-quality output Willingness and ability to meet aggressive deadlines Thrives in a dynamic and high-pressured environment Proven troubleshooting and problem-solving skills Benefits Comprehensive health, vision, dental and FSA benefits Flexible time off Why GenesisGenesis is dedicated to creating best-in-class infrastructure for institutional investors, developing advanced products that lower barriers, increase profitability and broaden access. Our team has decades of experience at top Wall Street investment banks and Silicon Valley technology firms, and includes leading experts in blockchain, distributed computing, cryptography and cybersecurity.Digital Asset EcosystemGenesis operates at the heart of the digital asset ecosystem: We are a subsidiary of Digital Currency Group (DCG), the largest investor in the bitcoin and blockchain space. We have an unparalleled global network at the intersection of data, finance and technology.Accelerating MomentumOur addressable market is expanding rapidly as new institutional investors enter the space. Recent results include: 300%+ Y/Y trading volume growth 400%+ Y/Y loan origination growth 300%+ Y/Y active loan growth 150%+ Q/Q derivatives transaction growthDiversity And InclusionGenesis invests in creating a welcoming environment where everyone can feel supported and connected at work. We help employees develop a deep understanding of the problems we're trying to solve. We thrive on ideas driven by a broad range of perspectives. We believe diverse teams lead to better products and bigger outcomes.Genesis is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

 
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