***CANDIDATES MUST BE A Those authorized to work in the United States without sponsorship are encouraged to apply. AND HOLD A CURRENT TOP SE...
***CANDIDATES MUST BE A Those authorized to work in the United States without sponsorship are encouraged to apply. AND HOLD A CURRENT TOP SECRET/SCI WITH FULL POLY SCOPE U.S. GOVERNMENT SECURITY CLEARANCE AT A MINIMUM TO BE CONSIDERED FOR THIS POSITION***
What You'll Do
The Customer Delivery Technical Leader will foster strong working partnerships with members of the Key Customer Stakeholders, Cisco Services Delivery team, Cisco Account team and the broader services organization, and act as the primary technical support person for incident management of critical issues at the network level.
Build a client advocate reputation, and build relationship with the client's operational and engineering key stakeholders
Build relationship with Cisco's engineering departments for your respective technology alignments. Act as the bridge between reactive and proactive services, as well as contributing to proactive services deliverables.
Lead technical weekly case reviews with your region's client support and engineering teams. Lead case resolution with emphasis on high severity by coordinating right technical resources. Lead root cause analysis determination on technical issues on the network infrastructure. Lead root cause analysis technical document and action plans for Cisco internal stakeholders.
Provide problem resolution of critical incidents focusing primarily on Severity 1 and Severity 2 cases and other severity level cases that Cisco & the client deem critical.
Provide technical/operational input to regular reviews on activities and deliverables provided, as well as observed technical symptom trends, remediation, and other related topics.
Who You'll Work with
USPS requires a forward-thinking, self-starting engineer with modern networking skills to provide incident management, troubleshooting and problem resolution support to large and high profile DoD customers. The successful candidate will join the dedicated reactive service team responsible for the delivery of all active reactive services from Cisco.
The goal of Cisco Services is to help our customers accelerate business results using an architectural approach, proven practices, and Cisco expertise. Through consultative planning, solution development, and deployment services, we help our customers optimize their Operation and IT services; integrate new technologies into their core networking infrastructure; manage change; and strive to help our customers continually enhance network performance, availability and security.
The Public Sector Customer Experience involves helping to craft the customer's vision for their network and maintain a secure, state of the art environment that is second to none in terms of network up time and reliability. The qualified engineer in this account will be able to have an impact on this Federal Government customer and help them transform to meet their mission.
Who You Are
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