Content Moderation Manager

Company: CyberCoders
Location: Blacksburg , Virginia, United States
Type: Full-time
Posted: 13.JUL.2019
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Minimum Required Skills: Content Moderation, Product Support, Customer Service, Service Delivery, Social Networking, Compliance Monitoring ...


Minimum Required Skills:
Content Moderation, Product Support, Customer Service, Service Delivery, Social Networking, Compliance Monitoring

Job Title: Content Moderation Manager (Blockchain)
Location: Blacksburg, VA *Relocation Package Offered* (100% on-site)
Qualifications: 2+ years of content moderation or equivalent work
Salary: Highly Competitive Base, Full Benefits, 401k

This is an incredible opportunity to join an up-and-coming leader in the Blockchain space led by some of the brightest minds, and we want you to bring your top-level talent to our elite team! This individual will be responsible for the daily review of content for potential terms of use violations across our products and services, focusing on customer satisfaction and the expeditious resolution of issues.

Are you passionate about online safety, protecting customers, and providing excellent experiences? Then, we cannot wait to meet you! Please apply now as interviews are on-going this month.

What You Will Be Doing

- Serve as an advocate for the user community.
- Investigate and resolve issues regarding content that is reported for account support and/or safety; flag for action, and resolve within agreed-upon turnaround times and standards of quality.
- Monitor team accounts for vendor queries and internal escalations to ensure timely and authoritative responses.
- Participate in case reviews with leads, subject matter experts, and vendors to drive continued technical growth.
- Work closely with teams on ensuring adherence to community standards.
- Maintain knowledge of relevant regulations and identify areas of improvement.
- Quickly address and resolve safety/compliance issues as they arise.
- Hire and train content moderators.If interested please email with your updated resume and apply now.

Security Clearance will be needed - therefore, only US citizens can be considered.Please apply directly to by clicking 'Click Here to Apply' with your Word resume!

Looking forward to receiving your resume and going over the position in more detail with you.

- Not a fit for this position? Click the link at the bottom of this email to search all of our open positions.

Looking forward to receiving your resume!


CyberCoders, Inc is proud to be an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.

Your Right to Work - In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

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