Community Manager

Company: OpenSea
Location: New York, New York, United States
Type: Full-time
Posted: 26.MAY.2021

Summary

OpenSea is the first and largest marketplace for non-fungible tokens, or NFTs, which are digital goods endowed with property rights. Applica...

Description

OpenSea is the first and largest marketplace for non-fungible tokens, or NFTs, which are digital goods endowed with property rights. Applications for NFTs include collectibles, gaming items, domain names, digital art, and many other items backed by a blockchain. NFTs have brand new properties that go beyond traditional digital items: they're unique, provably scarce, liquid, and usable across multiple applications. At OpenSea, we're excited about building a brand new economy from the ground up based on true digital ownership.

When hiring candidates, we look for signals that a candidate will thrive in our culture, where we default to trust, embrace feedback, grow rapidly, and love our work. Our team has varied backgrounds from Stanford, UC Berkeley, Georgia Tech, Waterloo, San Jose State University, DePauw University, SUNY schools as well as those who signed record deals with Universal Music Group instead of pursuing a traditional college education. While we have experience at many of the FAANG companies, we've also worked at place like Artsy, Lime, a varying degree of start ups as well as a self-made jewelry business. We are also proud of the support & guidance we get from our partners that include Andreessen Horowitz, YCombinator, Founders Fund, Coinbase Ventures, 1Confirmation and Blockchain Capital.

At OpenSea, we know it's critical to celebrate and support our differences. Employing a team rich in diverse thoughts, experiences and opinions enables our employees, our product and our community to flourish. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

OpenSea is looking for an entrepreneurially-minded individual to act as an evangelist, liaison, and onboarding specialist. Ideally, this individual would be a self-starter with experience using decentralized technologies, combined with some experience in customer success and marketing at an early stage software company.

Roles and Responsibilities

* Onboard new users and ensure their continued success as NFT traders.
* Provide customer support via Zendesk, Discord, Slack, and Telegram.
* Maintain and promote a vibrant community culture.
* Synthesize insights from community interactions and surface critical issues to the engineering team.
* Audit new collections and projects applying for more visibility on OpenSea
* Preemptively protect buyers from fakes and responding to reports
* Keep internal and external informational resources up to date in an environment of rapid iteration.
* Contribute ideas and effort to our brand, content, and community strategies.

We're looking for

* Ability to provide support for questions that arrive outside of American timezones (Europe, Africa, and Asia)
* Understanding of and passion for decentralized technology.
* Strong work ethic, hustle, communication, writing ability, and business development sensibility.
* Comfort with semi-technical tasks like using an admin panel and running scripts from the command line or willingness to learn how to do them.
* Deep curiosity, relentless resourcefulness, and a growth mindset.
* Perfect comfort with frequent context switching.
* Ability to effectively prioritize tasks in a rapidly shifting landscape.
* Patience for helping out the new and unacquainted!

Nice to haves

* Experience leading a community.
* Marketing experience.
* Experience writing HTML.
* Familiarity with WordPress.
* Deep experience using decentralized technologies.

 
Apply Now

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