CoE Support Engineer - End-to-End Hybrid Operations & DevOps

Company: SAP
Location: Not Specified, Pennsylvania, United States
Type: Full-time
Posted: 09.FEB.2021
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Summary

Requisition ID: Work Area: Expected Travel: Career Status: Employment Type: COMPANY DESCRIPTIONSAP started in 1972 as a team of five colleag...

Description

Requisition ID: Work Area: Expected Travel: Career Status: Employment Type: COMPANY DESCRIPTIONSAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That's why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it's the best-run businesses that make the world run better and improve people's lives.PURPOSE AND OBJECTIVESThe Global Center of Expertise (CoE) is a division of SAP Intelligent Delivery Group. Our mission is to deliver world-class engineering services to strategically support SAP's premium-level customers.CoE Support Engineers provide a meticulous service to SAP's largest customers operating on the most complex SAP landscapes. They interact with individuals at every level of the customer's organization, from subject matter experts to executives, in order to meet the customer's needs.The CoE Support Engineer is a demanding role that requires passionate individuals with strong technical experience (academic and/or via work experience) and excellent analytical and communication skills. In this role, you will be planning, architecting, analyzing, optimizing, and safeguarding our customers' SAP solutions. You will provide essential services and mission-critical support to help SAP customers realize their digital transformation agenda and ensure business continuity during solution implementations. You will also oversee the smooth operation of SAP software and the optimal technical performance of all business processes.In the Global Center of Expertise, you will have the opportunity to work on the cutting-edge of digital innovation including the latest in technologies in machine learning, big data, blockchain, and IoT.EXPECTATIONS AND TASKSYou will work with SAP's latest software products, deployed on-premise or in the Cloud. Strong technical knowledge and competency in CoE Support Engineers is key to SAP's world-class services, which includes in general:Planning solutions for new implementations, system consolidations or divestitures, upgrades, and migrations;Architecting and designing future solution landscapes and business processes; Supporting, optimizing, and stabilizing existing systems and end-to-end solutions;Prototyping new solutions and innovations at customers.Being part of a global team, you will be working closely with SAP Development and the global SAP Support Centers to assist our customers in finding appropriate solutions in an optimal way.When working specifically in the area of End-to-End Hybrid Operations, CoE Support Engineer will focus on establishing and optimizing customer solution operations throughout the entire application lifecycle while minimizing the customer's Total Cost of Ownership (TCO) and enabling the customer to innovate. This includes initiatives such as:DevOps: review and advisory on customer's processes and integrated toolchains for Continuous Integration and Continuous Delivery (CI/CD) that support development, change control, test automation, deployment, system provisioning, feedback loops (e.g. via Qualtrics), etc.AIOps: Enabling intelligent operations to derive insights from operational data, correlate events, predict outages, etc. by leveraging Big Data, Machine Learning, and other cutting-edge technologies.Process Optimization for both business and IT processes to eliminate process backlogs, exceptions, and failures and realize more value from the deployed software by using SAP proprietary analysis methodologies and technics (e.g. Business Process Analysis, Transport Execution Analysis, etc.)Process Automation for both business and IT processes by leveraging supporting tools (e.g. SAP Intelligent Robotic Process Automation, SAP Conversational AI) platform and to achieve transparency, stability, efficiency, and cost reduction.To meet these challenging requirements, you should be a quick learner with strong analytical skills. You should also be creative, open-minded, and possess the ability to communicate and convince others without authority, based on technical facts.Since we provide services both remote and on-site service delivery, business travel (35%) to SAP customers in North America and occasionally worldwide will be an essential part of this role. Occasional weekend work may be required.EDUCATION AND QUALIFICATIONS/ SKILLS AND COMPETENCIESThe ideal candidate will have at least a Bachelor's degree in STEM (Science, Technology, Engineering, or Mathematics).3-5 years of IT experienceExperience in one or more programming languages (e.g. Java, C++).Experience in setting up pipelines for Continuous Delivery/Continuous Integration, test automation, etc. Experience in one or more of the following areas is a plus: Machine Learning, SAP HANA, SAP S/4HANA, SAP Applications, SAP Technology (e.g. Analytics, Big Data, IT Architecture, Landscape Optimization).Other Desired Skills Include:The ability to work independently and take ownership of the assigned tasks.Excellent oral and written communications skills in English, with the ability to effectively interact with all levels of customers and management, both internal and external. WHY SAP?SAP is proud to be named among Fortune Magazine's "100 Best Companies to Work For 2018" and "50 Best Workplaces for Diversity" and maintains a Glassdoor rating of 4.2 out of 5 from its employees. We go to great lengths to create a workplace that attracts motivated, creative, and forward-thinking employees who help the world run better and improve people's lives.At SAP, we know that success means different things to different people: from climbing the leadership ladder to striking the perfect work-life balance and everything in between. So we go to great lengths to ensure you have every opportunity to succeed in your own way. But no matter how you define success, collaboration will be a big part of your life at SAP. More than 90,000 of us flourish in a fast-paced environment that encourages open, free expression of ideas. Work alongside other creative thinkers from many different backgrounds - and collaborate to help the world run better and improve people's lives.The atmosphere in the CoE is collaborative and productive without being too serious. As colleagues, we support, challenge, and inspire one another every day. The camaraderie, combined with training, mentoring, abundance of international opportunities, and flexible work schedules, leads us to accomplish everything we set out to achieve. Flexible hours, tuition reimbursement, mentorship programs, social events, and exercise initiatives allow our team members to maintain a healthy work-life balance. With global name recognition, there are endless opportunities for growth at SAP in nearly every direction.WHAT YOU GET FROM US Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you're searching for a company that's dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment - apply now.SAP'S DIVERSITY COMMITMENT To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: or , APJ: , EMEA: ).Successful candidates might be required to undergo a background verification with an external vendor.Additional Locations:

 
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