Client Relationship Manager-NJ/NYC- Insurance (Information Technology)

Company: Cognizant
Location: New York, New York, United States
Type: Full-time
Posted: 07.APR.2021
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Client Relationship Manager-NJ/NYC- Insurance (Information Technology) Client Partner - Insurance Overview Client Leaders/Partners play a ke...


Client Relationship Manager-NJ/NYC- Insurance (Information Technology) Client Partner - Insurance Overview Client Leaders/Partners play a key role in our growth and are tasked with rapid business expansion within their assigned accounts, responsible for growth, health and future prospects of account relationships. The client partner is the end-to-end account owner responsible for overall account P and senior client relationships. This role requires extensive CxO level relationship building and executive connects, as well as a focus on revenues, operating margin, customer satisfaction, and employee growth and development. Must bring top-notch consulting /relationship management skills and a deep appreciation of IT tools, techniques, systems and solutions. The Client Partner will be held accountable against Measurable Revenue/Profit Growth within set timelines. Cognizant's Insurance practice is one of the largest industry verticals that partners with insurers to evolve their business and technology landscape and enable end-to-end digital transformation. Thirty-three of the top 50 U.S. insurers and seven of the top 10 global insurers rely on us to help manage their technology portfolio across multiple business entities and geographies. We serve the entire range of lines of business within life, annuities, and property and casualty insurance. Our consulting-led approach, deep domain expertise and partner ecosystem enable clients to address the dual mandate of "optimizing the business" while "driving digital at scale." From large-scale core system transformation to adoption of cutting-edge technologies like artificial intelligence, analytics, blockchain, automation and machine learning, we partner with insurers to envision and build the digital insurer of the future. The individual needs to have had a strong pedigree of managing similar relationships and having grown them in previous roles. Key Responsibilities Drive profitable growth of the account relationship through identifying and overseeing the closure of new, renewal, and expansion opportunities. Develop client engagement strategies and quantify costs of pursuit. Manage accountability against Measurable Revenue/Profit Growth within set timelines Review the performance metrics of the account with the delivery, operations and finance teams on regular basis. Be part of senior management reviews for the performance metrics of the account relationship. Collaborate with multiple service lines, innovation teams and business teams in Cognizant to formulate a business plan and execute it for the account relationship. Have regular meetings and interface with the customer decision makers and influencers. Have a complete understanding of the relationship position within the account. Be responsible for execution and customer satisfaction in all the revenue portfolios within the account. Identify and forge partnerships and tap into existing alliance partnerships of Cognizant to grow the account. Shape the thought leadership agenda. Actively drive execution of the innovation agenda for the portfolio. Focus on developing a plan on increasing the visibility of Cognizant in the account relationship and in the Insurance industry. Required Qualifications Aminimum of 15 years of experience in a client facing role or account leadership role in the IT professional services or management consulting firm Experience of leading diverse teams, experience of cultivating and collaborating in a multi-cultural environment Strong experience with the global service delivery model Bachelor's Degree OR equivalent combination of education, training, and experience. Additional Qualifications MBA degree In-depth understanding of business problem domain, technology and services solution domains. Understanding and thought leadership in technology, services and business trends their direct and indirect impacts on the outcomes of the customer and our organization A strong performance track record of managing different portfolios-ranging from sales, new sales, programs and existing annuity business A strong relationship oriented bent of mind, demonstrated capabilities in building and sustaining CxO relationships Strategic thinking and the confidence and ability to plan ahead and stay the course Must be able to navigate a large organization, work in a multi-dimensional matrix and have the power of persuasion through content and confidence Strong executive presence and gravitas Strong leadership skills and demonstrated capabilities of being a thought leader Excellent problem solving, communication, and client management skills are essential Proven record of building and maintaining long-term relationships at senior (CXO and CXO-1) levels. They must be comfortable presenting to C-level executives, and senior business and technology leaders, and must be persuasive and influential Ability to manage a client P of at least $35/40 million dollars, including reporting and metric assessment for the account Knowledge of value articulation principals include client ROI and appropriate storyboarding techniques Knowledge of client context and client engagement guidelines including organizational sensitivities to consistently look for new solutions The ability to conceptualize, analyze, create blueprint for business transformations and present solutions in the Insurance domain Preferred Qualifications, Skills, & Abilities The candidate must bring in experience, insight, and credibility in the Insurance domain The candidate must be able to work in a dynamic, entrepreneurial environment A good fit for the Cognizant culture: A person who possesses a true passion for changing organizations for the better, and desires to do so within a success-oriented, yet professional atmosphere filled with business professionals who all manifest a belief in partnership, innovation, and excellence. Our "Cultural Value Drivers" are well-known and clearly communicated within the organization: Open, Transparent, Driven, Empowered, Opportunity-Filled, Flexible & Collaborative. #LI-WLF #LI-Remote Technical Skills SNo Primary Skill Proficiency Level * Rqrd./Dsrd. 1 CRM-Service PL4 Required Domain Skills SNo Primary Skill Proficiency Level * Rqrd./Dsrd. 1 Customer Service PL4 Desired 2 Finance & Accounting PL4 Required * Proficiency Legends Proficiency Level Generic Reference PL1 The associate has basic awareness and comprehension of the skill and is in the process of acquiring this skill through various channels. PL2 The associate possesses working knowledge of the skill, and can actively and independently apply this skill in engagements and projects. PL3 The associate has comprehensive, in-depth and specialized knowledge of the skill. She / he has extensively demonstrated successful application of the skill in engagements or projects. PL4 The associate can function as a subject matter expert for this skill. The associate is capable of analyzing, evaluating and synthesizing solutions using the skill.

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