Claims Assistant

Company: Tokio Marine HCC
Location: Encino , California, United States
Type: Full-time
Posted: 13.SEP.2020


Location: Encino,California,United States Category: Claims Imagine you are an independent small business owner. An employee clicks on a lin...


Location: Encino,California,United States
Category: Claims

Imagine you are an independent small business owner. An employee clicks on a link in an e-mail and your whole computer system is encrypted by ransomware. The malicious actor demands a $500,000 ransom payment in the form of bitcoin in exchange for a decryption key. You realize you have been a victim of cyber extortion. What do you do?

Call your insurance company … and speak with a qualified Claims Assistant, who will assist in the investigation and resolution of this incident and mitigate any financial exposure.

The Cyber & Professional Lines Group, a member of Tokio Marine HCC, is a long-time industry leader, offering innovative insurance solutions including state-of-the-art Cyber Liability, Tech E&O, Employment Practices, and a broad range of professional liability coverage for businesses throughout the United States.

Position Summary:

Under immediate supervision, performs a variety of primarily routine tasks associated with the processing of claims and the maintenance of associated records

Key Responsibilities:

Relying on standardized instructions and pre-established guidelines, the Claims Assistant I is responsible for accomplishing the following as guided by others. These assignments are routine in nature.

  • Perform initial and ongoing claims processing including setting up claims files, performing data entry, scanning documents, and preparing loss runs.
  • Respond to and contact claimants, insured, and other related parties to obtain and relay basic information concerning the claim process.
  • Draft, prepare, and process various types of correspondence including acknowledgement of new claims, coverage position letters, indemnity/expense checks, etc.
  • Perform incoming and outgoing mail distribution.
  • Assist other claims personnel as needed during the claims process including setting up claim files or other associated tasks.
  • Perform other general clerical duties such as copying, faxing, filing, answering phones, and operating departmental office equipment.
  • Comply with all corporate policies and procedures.
  • Take all reasonable steps to safeguard company assets against waste, loss, unauthorized use, and misappropriation.
  • Report breakdown in controls to a supervisor or manager.

Position Knowledge, Skills, and Requirements:


  • High school diploma or equivalent


  • Up to two years of relevant general clerical experience


  • Possess and have ability to apply basic knowledge of principles, practices, and procedures
  • Good written and verbal communication skills with an emphasis on confidentiality, tact, and diplomacy
  • Good organizational and analytical skills; demonstrated ability to manage multiple tasks simultaneously
  • Proficiency and experience using Microsoft Office Package (Excel, Access, PowerPoint, Word)

If your experience matches these requirements, please apply WITH A COVER LETTER INCLUDING SALARY RANGE REQUIREMENTS.

Tokio Marine HCC offers a competitive salary, generous benefits program, matching 401(k), and a supportive working environment. We are a successful, dynamic organization experiencing rapid growth and are seeking an energetic and confident individual to join our team of professionals. The Tokio Marine HCC Group of Companies are equal-opportunity employers. Please visit for more information about our companies.



Apply Now


Free eBook

Loader2 Processing ...