Business Transformation Program Director

Company: Rich Products Corporation
Location: Buffalo, New York, United States
Type: Full-time
Posted: 18.AUG.2021


Rich's, also known as Rich Products Corporation, is a family-owned food company dedicated to inspiring possibilities. From cakes and icings ...


Rich's, also known as Rich Products Corporation, is a family-owned food company dedicated to inspiring possibilities. From cakes and icings to pizza, appetizers and specialty toppings, our products are used in homes, restaurants and bakeries around the world. Beyond great food, our customers also gain insights to help them stay competitive, no matter their size. Our portfolio includes creative solutions geared at helping food industry professionals compete in foodservice, retail, in-store bakery, deli, and prepared foods, among others. Working in 100 locations globally, with annual sales exceeding $4 billion, Rich's is a global leader with a focus on everything that family makes possible. Rich's®-Infinite Possibilities. One Family.PURPOSE STATEMENTDrives business transformation through the effective execution of global implementation of SAP S/4HANA, a critical catalyst for organizational change. Responsible for the leadership of program business teams, which includes planning, execution, and post go-live support activities. Oversee enterprise scale business process and capability improvement across multiple functions and processes. Leverage leadership capabilities and knowledge of business strategy, process, technology, and operations to ensure implementation plans/approaches transforms Rich's business strategy and model.Lead cross-workstream innovation and transformation initiatives on a global scale through collaboration with internal and external resources to ensure efficient and successful project implementations. Manage and coach dedicated implementation resources. Responsible for working closely with business stakeholders in the elements of process design, technology, and data governance to challenge the status quo, deliver best-in-class implementation, and drive broad business transformation to achieve new levels of business performance.KEY ACCOUNTABILITIES/OUTCOMES Under the leadership of the VP, Business Transformation, develop and maintain the program roadmap across the entire enterprise working closely with I.S., business leaders, 3rd parties and appropriate stakeholders to execute improvement opportunities to drive heightened business value with speed, agility, and collaboration. Develop detailed implementation plans to support the roadmap. Prioritize and sequence the work to make the biggest impact for the enterprise. Work with all stakeholders to develop future state ERP solution design, deployment, transition, and ongoing support. Serve as the focal point within the program office for all business and process related issues, risks, escalations etc. Responsible for business resource plans and all administrative aspects of project execution including securing needed resources, scheduling meetings, ensuring attendance etc. Key responsibility for "Global Template" design to be used as a common implementation framework in the USC and Global Markets as part of the overall S/4HANA program roadmap. Align "Rich's Simple, Standard, & Global" approach to program execution and ensure a high level of standardization, minimization of localization and better associate experiences. Work with key leaders and stakeholders to design/align new organization operating models and new ways of working to drive maximum utilization of automation and technology. Partner with Senior OCM Manager to ensure effective change management plans and training is executed relative to new processes and platforms across all levels of the organization. Ensure effective communication plans with Global Process Owners/Function Leaders, Project Leaders (Region & BU), IS Project Leaders, Service Lines, Process Team, Global Program etc. are executed. Collaborate and recommend program objectives, outcomes, and success criteria across all workstreams within the global program. Identify and implement key metrics and monitors to ensure project deliverables are achieved and reported through program scorecard. Provide leadership and direction to business execution team members. Create an open, transparent team environment that supports challenging the status quo to create the future of work at Rich's. Effectively manage the team to drive engagement, associate and team performance and recognition. Identify opportunities for synergies with other Enterprise transformation initiatives or potential collisions for the organization to address. KNOWLEDGE/SKILLS/EXPERIENCEKnowledge Business acumen in process areas (O2C, Sales/Marketing, Manufacturing, eCommerce etc.) Familiar with common technology concepts (i.e. Software as a Service, Digital, Data & Analytics) Project/Program management Relationship management Organizational change management Skills/Experience Experience with enterprise business process improvement and project management, including definition of project plans, management of budgets, and supervision of people. Manages the overall transformation plan to ensure all projects are managed effectively, are delivered on time and within cost. Lead a highly cross-functional and diverse team that project manages and delivers solutions using a range of methodologies & techniques (i.e. Waterfall, Agile, Design Thinking). Demonstrated success leading mid-to-large technology initiatives with enterprise level impact and have managed supplier/vendor relationships and large contracts. Preferred experience implementing or supporting packaged application systems (i.e. ERP systems such as SAP). Capability to understand and analyze complex business processes/problems and develop clear proposals depicting solutions (e.g. Order-to-Cash, Procurement, and Central Finance). Ability to engage internal business partners and associates at all levels of the organization and present ideas and concepts to executive leadership. Experience implementing an environment of innovation, process standardization, simplification & best practices, ensuring use of technology for the benefit of stakeholders. Keep stakeholders and senior leaders informed on delivery progress, blockers, and present decision points to drive debate. Strong knowledge of emerging external trends in ERP and digital technology solutions. Ability to work across markets/functions as a change agent to influence the organization without formal authority.Strong communication to effectively engage across cultures. Expert in change management methodologies (i.e. ADKAR) with large scale global programs. Qualifications Degree Requirements: Bachelor's Degree preferably in Supply Chain, Technology, or related field MBA or equivalent experience preferred Required Professional Expertise At least 5 years of experience delivering large scale enterprise programs Minimum five years of experience in various core business processes (i.e. Order-to-Cash, MRP, etc.) or comparable experience implementing and supporting information systems Preferred Professional Expertise Experience leading ERP strategy engagements Experience driving ERP value with RPA, Machine Learning, AI, Blockchain, IoT and Cloud Experience driving large scale RFPs Working knowledge of APQC process framework Certifications: Project Management preferred ADKAR or similar change management Rich Products Corporation, its subsidiaries and affiliates ("Rich's"), are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, gender identity, sexual orientation, marital status or any other legally recognized protected basis under federal, state, or local law. The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants.Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Rich's. Please contact Rich's Human Resources department at if you need assistance completing this application or to otherwise participate in the application process.

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